CIM - Customer Service Admin

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek -- so they can do what they do best to improve the world around us.

• Responsible for interfacing with customers, logistics, manufacturing and/or sales or service representatives to handle a variety of pre-sales or post-sales service functions
• Responds to and /or provides assistance to Agilent trade customer and internal customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management, marketing - Sales team requests, product changes or returns, contact creations - Update in CRM, contract issues/administration or data administration
• May act as SAP CRM Data entry resource for team responsible for creating Leads, Non-Leads and Marketing response
• Resolves problems by applying established policies, procedures and tactics.
   

• Person responsible to handle all the data related to customer internal - external, leads - non leads, coordinate with marketing - sales team for the data validation and product ID entries in CRM
• Verify MICT, coordinates with governance teams for the data entry within operations timelines
• Ensures proper control, recording and classification of transactions. Uses accounting and financial systems and tools to input data, generate reports, conduct specialized research projects and respond to inquiries
• Interfaces with sales support, customer service and Marcom teams to ensure compliance
• Excellent knowledge & work experience in SAP CRM
• Person needs to be flexible to work in rotational shifts as this is global region support team
• Transaction processing, customer service operations role enabling data for Sales - Commercial marketing
• Person to meet the TAT timelines, Quality standards for the data as per process guidelines - discipline
• Good communication skills required
• Good MS Excel knowledge
• Knowledge in MS Power Platform would be an added advantage
• Any language specialization (particularly European languages like French/Spanish/Italian) would be preferred

• Bachelor’s or Master’s degree or equivalent
• Minimum of 2-5 years relevant experience
• Extensive knowledge and skills to complete specialized tasks