Customer Service Operation (Dutch market at Agilent Technologies)

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek -- so they can do what they do best: improve the world around us. Are you passionate about the customer experience and ready to impress? Join an exciting, fast paced team of people creating the customer service experience with Agilent Technologies!

As our new Customer Service Representative you will be part of a multicultural team who works closely with Sales representatives, from quotation creation until activation of maintenance service contracts in SAP.

• →Processing formal quotes and orders, where accuracy and responsiveness are critical.
• →Interfacing with sales and customers to provide accurate information, solve problems, and serve in a variety of pre-sales and post-sales functions.
• →Serving as a liaison between customers and appropriate internal organizations such as sales, service delivery, collections to resolve customer inquiries.
• →Managing and coordinating the end-to-end customer experience by applying broad knowledge of customer situations, company processes and compliance requirements.
• →Identifying and communicating process improvement opportunities to management.
• →Performing routine administrative customer service duties using prescribed procedures

• Excellent written and verbal communication in English and Dutch
• Time management, multitasking, and effective prioritization in a fast paced environment.
• Demonstrated customer service focus
• Strong computer and systems skills, including accurate data entry.
• Ability to work cohesively with diverse teams and communicate.
• Strong problem-solving skills.
• Employing a proactive approach, a curiosity to learn, and the ability to take initiative and ownership.
• MS Office experience with emphasis on Excel. SAP/CRM experience preferred.

• A role among passionate colleagues, in a growth orientated and inclusive environment. You will discover a caring and fast paced environment, built on integrity, sharing and trust!
• Career development opportunities in an international company
• Competitive compensation and benefits package
• Permanent contract in a fast-growing global company
• Company pension scheme
• Private health care