Customer Service Operation - French Speaking

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek -- so they can do what they do best: improve the world around us. Are you passionate about customer experience and ready to impress? Join an exciting, fast-paced team of people creating customer service experience with Agilent Technologies!

As our new Customer Service Representative, you will be part of an international and multicultural team who works closely with Sales representatives, from quotation creation to the activation of maintenance service contracts in SAP.

• Processing formal quotes and orders, where accuracy and responsiveness are critical.

• Interfacing with sales and customers to provide accurate information, solve problems, and serve in a variety of pre-sales and post-sales functions.

• Serving as a liaison between customers and appropriate internal organizations such as sales, service delivery, collections to resolve customer inquiries.

• Managing and coordinating the end-to-end customer experience by applying broad knowledge of customer situations, company processes and compliance requirements.

• Identifying and communicating process improvement opportunities to management.

• Performing routine administrative customer service duties using prescribed procedures

This position is based in our offices in Barcelona (WTC), where partial remote work would be an option (up to 2 days a week).

We are looking for a motivated individual with the following background:

• Experience in a customer facing/service, business support or administrative position

• Full proficiency in both English and French. Proficiency in Spanish would be a plus.

• A university degree or equivalent would be considered a plus, but is not required.

• Good knowledge of/experience with Microsoft Office tools, especially in Excel

• Strong computer and systems skills with emphasis in SAP, Salesforce or CRM tools would be an advantage

On a personal level, you are proactive, autonomous and a team player. You also have great communication skills and strong time management skills, with the ability to multitask and prioritize effectively, detailed oriented. You demonstrate initiative and a strong sense of ownership.