Field Service Application Engineer

Delivers scientific/technical expertise to help drive sales and provide support for new and existing customers.

Provides expertise during various phases of the sales process including pre-sales technical and application support for the sales team, which may include customer requirements analysis, sample analysis and/or feature-by-feature customer demonstrations, preparing and presenting technical presentations and seminars to potential customers, benchmarks, competitive positioning, and implementation/execution of solution/application.

May be responsible for providing wet-lab and data analysis in clinical laboratory environments.

Understands customer’s problems, recommends solutions to meet their needs, and ensures customer satisfaction.

Integrates Agilent products, applications and/or solutions into customer’s environment.

Ensures the product/application functions per specifications.

Provides remote and on-site troubleshooting.

Maintains close alignment with sales partners, management, R&D and product marketing to communicate customer feedback.

Ensures post-sales applications support inquiries and complaints are documented and logged according to regulatory and quality policies.

May present information at conferences, seminars and e-seminars.

Not incentive-eligible.

Must consent to participate and meet Agilent approved customer/vendor credentialing requirements necessary to gain access to customer sites.

Requirements may include, but are not limited to, proof of identification, proof of certification to perform the work required, customer health and safety requirements, etc.
 

Bachelor's or Master's Degree or equivalent.

Post-graduate, certification and/or license may be required.

Typically, at least 6+ years relevant experience for entry into this level.