Field Service Engineer

• The Candidate should be Engineer or the Chemistry background person and should have either BE in ECE or MSC Chemistry / Analytical chemistry .
• He /she  should have the minimum of 6 to 7 years' experience in handling the HPLC/GC/ HSS and valve systems like TOGA etc., This candidate should be able to independently handle all the Installation / Demo / Preventive Maintenance / Repairs / Customer concerns / escalations of the above said systems. He /she will also help & deliver our customers on the required technical support for the said systems.  
• Should also have the capability of doing the onsite / off site customer trainings on said products effectively.
• Responsible for supporting customers through on-site activities such as installation, OQ , PM maintenance and repair hardware, software products as well as operating systems.

Responsible for supporting customers through on-site activities such as installation, implementation, maintenance and repair of company and multi-vendor systems solutions which may include hardware, software and networking products as well as operating systems.

Installs and optimizes hardware/software/network products and configurations at customer sites.

Diagnoses and resolves product performance problems.

Performs maintenance and repair services.

Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.

Proactively responds to potential equipment or software issues to prevent unplanned interruption of customers' business.

Delivers (does not design) fully integrated solutions, which may include peripherals, communications, operating systems and applications software.

Serves as an internal resource on technical issues and manages product escalations Collaborates with Agilent teams such as Support, Sales, Marketing and R&D to provide solutions to customers.

May have knowledge of third-party products.

May deliver internal technical training and maintenance seminars and workshops for field engineers or customers.

May train other field engineers or customers.

May calibrate equipment on-site for large volume customers.

May qualify leads.

Must consent to participate and meet Agilent approved customer/vendor credentialing requirements necessary to gain access to customer sites.

Requirements may include, but are not limited to, proof of identification, proof of certification to perform the work required, customer health and safety requirements, etc.
 

Bachelor's or Master's Degree or equivalent.

Post-graduate, certification and/or license may be required.

Typically, at least 6+ years relevant experience for entry into this level.

Responsibilities of this position include but are not limited to;

• Responsible for providing technical & application support for Agilent analytical instruments to existing & new customers in markets of Pharma/Food etc.
• Should have experience in handling Key account
• Cost & time effective application method deployment on Agilent instruments
• Promptly troubleshoot method/technology transfers issues from one instrument to another.  
• Lead projects requiring coordination with other functions & customers.
• Deliver product seminars for customers, prospects, and employees.
• Training of internal & external team and provide technical support.

Respond promptly to related customer queries & help in prompt resolution of customer escalations