Field Service Engineer

Responsible for supporting customers through on-site activities such as installation, implementation, maintenance and repair of company and multi-vendor systems solutions which may include hardware, software and networking products as well as operating systems.

Operate in cleanroom environments when required, complying with all safety and contamination control protocols.

Installs and optimizes hardware/software/network products and configurations at customer sites.

Diagnoses and resolves product performance problems.

Performs maintenance and repair services.

Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.

Proactively responds to potential equipment or software issues to prevent unplanned interruption of customers' business.

Delivers (does not design) fully integrated solutions, which may include peripherals, communications, operating systems and applications software.

Serves as an internal resource on technical issues and manages product escalations. Collaborates with Agilent teams such as Support, Sales, Marketing and R&D to provide solutions to customers.

Bachelor's or Master's Degree in Chemistry, Chemical Engineering, Biomedical Engineering or equivalent.

Minimum of 3 - 5 years of relevant experience.

Possess good interpersonal and communication skills.

Excellent team player with a positive working attitude.

Positive thinking and a growth mindset.

Applicants with disabilities are welcome to apply.