Field Service Engineer - LCMS

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic, and applied market laboratories worldwide with instruments, services, consumables, applications, and expertise. Agilent enables customers to get the answers and insights they seek, so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.

Every day, Agilent Field Service Engineers help our customers solve issues, enabling scientists to make discoveries that enhance quality of life. Through our work, we deliver insights and provide support that keep labs running smoothly and more efficiently. Join our dynamic organization to be a part of this rewarding work.

As a Field Service Engineer for Agilent, you will work at a variety of labs, so having an appetite for continuously learning about new instruments, software, and consumables is key. Applying your communication skills, creativity, and can-do attitude is essential. The ability to help with solving customer problems and a commitment to deliver the highest-levels of customer service is how you will build customer success.

You will be responsible for supporting our customers with on-site installation, preventive maintenance, and repair of Agilent LCMS systems. Our product lines include hardware, software, networking products, and operating systems.

• Installs and optimizes hardware/software/network products and configurations at customer sites
• Diagnoses and resolves product performance problems
• Performs maintenance and repairs
• Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance
• Proactively responds to potential equipment issues to prevent unplanned interruption of customers' business
• Deliver fully integrated solutions, which may include peripherals, communications, operating systems, and application software
• Train other field engineers and customers in the solution\

• The ideal candidate will reside within the Chicago Metro Area. Note: No relocation is offered for this position at this time.
• The position requires an active driver's license.
• Company Vehicle Program: This territory offers either vehicle mileage reimbursement or a company car.
• Territory: IL, covering KY, WI, MI, and IN as needed.
  

Job Requirement: Meet Agilent approved customer/vendor credentialing requirements necessary to gain site access, unless prohibited by law. These requirements vary by customer/vendor and may include, but are not limited to: post-employment background checks, various forms of drug testing, vaccinations, fingerprinting, proof of valid identification, and/or adherence to customer-specific substance abuse programs. Your consent to participate in customer requested screening is a requirement of this position.

• Bachelor's, Master's, or other university-level degrees within the science field -- e.g. chemistry, analytical chemistry, biochemistry, biotechnology or similar highly preferred; may consider applicants with an equivalent combination of education, training and experience
• 4+ years of experience working with analytical instrumentation, ideally including repair, maintenance and/or troubleshooting
• Experience or expertise with Chromatography (LC) and Mass Spec (LCMS)
• Ability to solve high-impact problems related to product availability; typically, system/ solution-focused
• Excellent verbal and written communication skills
• Strong customer relationship-building skills are essential
• Ability to travel 75% of the time
• A valid driver's license is required for this position