Field Service Engineer Liquid Chromatography and Gas Chromatography

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek, so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.
Every day, Agilent Service Engineers help our customers in León area to solve issues that enable scientists to make discoveries that improve the quality of life. Through our work, we deliver insights and provide support that keep labs running smoothly and more efficiently.

• You will be responsible for supporting our customers with on-site installation, implementation, maintenance and repair of company and multi-vendor systems solutions in pharma enviroment. Our varied product lines include hardware, software and compliance services.
• Installs and optimizes hardware/software/network products and configurations at customer sites.
• Diagnoses and resolves product performance problems.
• Performs maintenance and repairs.
• Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.
• Proactively responds to potential equipment issues to prevent unplanned interruption of customers' business.
• Deliver fully integrated solutions, which may include peripherals, communications, operating systems and applications software.
• Train other field engineers and customers in the solutions.
   

o    Bachelor's or Master's Degree or equivalent. Analytical chemistry prefered
o    Post-graduate, certification, and/or license may be required.
o    Typically, at least 2 years of experience with LC and GC instruments, Agilent and other vendors.
o    Experience in pharma environment is valued
Apart from these more technical skills, we are also looking for:
o    A strong desire to learn and expand your skill-set,
o    Great capacity for teamwork
o    enjoy working directly with customers through regular on-site visits and engagement,
o    Excellent verbal communication skills,
o    A logical approach to problem-solving,
o    The ability to coordinate and prioritise efficiently,
o    A strong attention to detail and processes, ensuring compliance with Agilent's Quality standards,
o    Ability to handle customer expectations and balance customer requirements with business needs,