Operations Support, Specialist

Operations Support, Specialist serves as a primary for shipping and receiving operations, combining daily material-handling responsibilities with team guidance, training, safety oversight, audit readiness, and operational problem-solving. The role is the first point of escalation for receiving discrepancies, errors, system roadblocks, and internal or external inquiries, and partners with the supervisor when additional support or resolution is required.

• →Hands-on receiving operations: Spend a significant portion of the shift, often up to 50%, actively receiving materials, unloading trailers, and operating approved material-handling equipment.
• →Team onboarding and training: Serve as the primary trainer for Receiving associates and as the powered industrial truck (PIT) trainer for the logistics department.
• →Daily team coordination: With Supervisor, leading start-up meetings, conduct job observations, update department boards, and promote positive verbal and written communication and collaboration.
• →Issue resolution: Act as the first point of escalation for receiving discrepancies, errors, system roadblocks, and other operational concerns before involving a supervisor.
• →Communication: Serve as the first point of contact for Receiving PDL emails and research and respond to internal and external inquiries.
• →Documentation: Review and provide input on work instructions.  Ensure associate paperwork, including packing lists, is uploaded before the end of each week and maintain required housekeeping and safety checklists.
• →Nonconformance follow-up: Escalate open nonconformance materials (NCMs) aged more than one week to the supervisor for resolution.
• →Supply management: Create purchase orders for the logistics department, ensure required operating supplies are available, and review stocking levels monthly.

• Maintain a safety-first culture and ensure team members follow required safety protocols and properly operate pallet jacks, forklifts, and other powered industrial trucks.
• Confirm that dock operators maintain active equipment licenses and verify completion of pre-shift equipment safety inspections.
• Check that RF scanners and terminal workstations are functional and ready for use.
• Immediately red-tag defective machinery or equipment to prevent use until it is repaired or cleared.
• Maintain clean, organized 5S workstations and ensure trailer lanes remain clear.
• Serve as the point of contact for inbound and Environmental, Health, and Safety audits.
• Follow all company and department policies, reinforce required procedures, and set the standard for integrity without bypassing job requirements or cutting corners.

The successful candidate will be a visible, dependable Operations Support Specialist who supports the team on the floor, maintains safe and orderly operations, addresses issues promptly, and consistently demonstrates the standards expected of Logistics employees.

• Requires higher education or specialized training/certification, or an equivalent combination of education and experience.
• Typically, at least 3-6 years of relevant experience for entry to this level.
• Working knowledge of SAP, RF hand scanners, and department performance metrics.
• Demonstrated ability to train employees, coordinate daily work, solve operational problems, and communicate effectively with internal and external partners.
• Ability to perform physical receiving work, unload trailers, and safely operate required material-handling equipment.
• Strong attention to documentation, audit readiness, housekeeping, safety, and policy compliance.
• Ability to model excellence in job performance, attendance, teamwork, and adherence to policies and procedures.