Scheduling Success Coordinator - Switzerland-German Speaking

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek - so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.

Join Agilent as a Scheduling Success Coordinator-Switzerland-German Speaking. Play a key role in helping our field service team deliver outstanding customer service! In this role, you’ll plan and schedule daily assignments to ensure the right service engineer is in the right place at the right time, supporting our teams to work efficiently and keep costs down. You’ll manage daily operations in your region, solve scheduling challenges quickly, and help us meet—and exceed—our customers’ expectations. If you’re organized, detail-oriented, and ready to make a real impact on a dynamic, global company, we’d love to hear from you!

• Lead and coordinate the scheduling team to strategically plan all onsite service events and act as the main contact for escalations.

• Optimize scheduling of field engineers and service partners for installations, repairs, and maintenance at customer sites, ensuring quick response times and efficient service.

• Communicate effectively with customers and internal teams, building strong relationships and continuously improving processes to enhance customer experience and productivity.

• →

  Manage and confirm all onsite service orders, ensuring the most effective use of field resources to meet customer needs and response times.

• →

  Collaborate with different departments to optimize scheduling, resolve resource shortages, and continuously improve processes for better customer satisfaction.

• →

  Maintain accurate records, follow company procedures, and build strong customer relationships to promote loyalty and uphold Agilent’s standards.

• Academic background in technology, engineering, or equivalent experience in a similar role, with proven customer service or project management experience.

• Strong planning, organizational, and problem-solving skills, with the ability to work independently in a fast-paced environment.

• Excellent communication, negotiation, and teamwork abilities, with a proactive and solutions-oriented mindset.

• Fluent in both German and English speaking French would be a plus.

On a personal level, you possess great problem solving / analytical skills, and you are eager to learn about new software technology, instruments, applications, and consumables. You have communication/ interpersonal skills to interact at various levels, and you strive to provide excellent customer support. You enjoy both working within a team and autonomously.