Technical Marketing

•    Develops the support strategy for new GCMS products and provides post-sales support for new and existing GCMS products.
•    Uses in-depth technical or scientific knowledge and product expertise to resolve product support escalations.
•    May interact directly with customers or provide deep support internally to Field Service Engineers, Remote Engineers, customer call center, or Global Service organizations.
•    For new products, ensures support plans, repair levels, and production support plans are developed and implemented.
•    May provide technical product and measurement consulting on presales opportunities.
•    May interact with Marketing, Sales, Technical Support, QA, Manufacturing, Product Development, and external customers to ensure that products have the necessary features, supportability goals, reliability targets, and release schedules.
•    May be responsible for writing product/process user documentation and technical support materials.
 

•    Bachelor's or Master's Degree or equivalent.
•    Post-graduate certification and/or license may be required.
•    Typically, at least 8+ years of relevant experience for entry to this level.
•    Strong technical troubleshooting and problem-solving skills in GCMS software support (Openlab/Masshunter).
•    Experience with GCMS application is a plus.
•    Ability to collaborate effectively with global cross-functional teams.
•    Fluent in both English and Mandarin, with excellent verbal and written communication skills.