13d ago

Technical Support Engineer - GCMS

Uk-Cheadlemid

Technical Support EngineerCustomer

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Quick Summary

Overview

Job Description At Agilent, we inspire and support discoveries that advance the quality of life. We provide life science, diagnostic, and applied market laboratories worldwide with instruments,

Technical Tools

Technical Support EngineerCustomer

At Agilent, we inspire and support discoveries that advance the quality of life. We provide life science, diagnostic, and applied market laboratories worldwide with instruments, services, consumables, applications, and expertise. Our mission is to enable customers to gain the insights they seek – so they can do what they do best: improve the world around us. Learn more about us at www.agilent.com

Responsibilities

~1 min read

→You will be providing a high level of reactive and proactive technical services in support of Agilent's product portfolio

→You will be part a team of 15 remote technical engineers based in the head office in Cheadle

→You will be responsible for remote trouble shooting on hardware, software and applications

→You will be providing problem resolution in order to optimize the efficiency and uptime availability of customer systems.

Requirements

~1 min read

Bachelor, Master or PhD in Chemistry or Life Science based discipline
Experience in chromatography techniques and mass spectrometry along with practical experience, preferably in a laboratory environment
Excellent communication and customer service skills
Excellent remote troubleshooting skills
A clearly demonstrated structured approach to work
The ability to organise and prioritise your workload effectively
A strong valuation of processes and the ability to follow them accordingly with strong attention to detail
The ability to set customer expectations and balance customer requirements with Agilent's business needs
Independent when working and excellent communication skills

What We Offer

~1 min read

✓Outstanding company culture and working environment.

✓Career development opportunities.

✓Competitive compensation and benefits package.

✓Work-Life-Balance programs.

✓Company pension scheme.

✓Private health care.

✓A position within an international organization, offering a multifaceted working environment with exciting challenges and opportunities.

This job has a full time weekly schedule.

Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Occasional

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