Track and Trace (Logistics Coordinator)

Agile Pro Solutions (APS), headquartered in the USA, is currently growing its team in Skopje. For the needs of our US based client operates in T&L industry, we are recruiting dynamic and motivated Track & Trace - Logistics Coordinator. This position requires strong attention to detail, excellent communication skills, and the ability to thrive in a fast-paced logistics environment, to ensure the timely delivery of goods by proactively identifying and addressing any issues or delays that may arise. Working hours: Monday - Friday: 1pm - 10pm (13:00 - 22:00) - from the office in Skopje Responsibilities Utilizes tracking systems and software to monitor the movement of shipments from origin to destination, ensuring timely pickup/delivery. Proactively identifies and addresses any delays, disruptions, or issues that may impact the pickup/delivery schedule. Serves as the primary point of contact for customers, providing timely updates on shipment status, addressing inquiries, and resolving any concerns or issues as well as creating spreadsheets for tracking customer loads. Maintains accurate records of shipment status, updates, and resolution of issues, ensuring compliance with company policies and procedures. Analyses data and information to identify trends, patterns, and causes of shipment issues, implementing corrective actions and process improvements as needed. Reviews paperwork and adds in accessory documentation if necessary. Requirements Familiarity with best practices in supply chain management. Degree in business administration, logistics or related field preferred. 1+ years of experience in logistics management required. Ability to use data in making logistics more efficient. Comfort using common logistics management software. Strong customer service capabilities. Understanding of both warehouse and transportation management. Capacity to multitask. Benefits APS Privilege Card - Discount club card. Paid Training: Start strong with comprehensive training – and get paid for it! US Career from Macedonia: Build an international career from Macedonia and continuously learn and grow your business character. At APS, our employees and organizational culture are our greatest assets. We are dedicated to creating an inclusive environment where everyone feels valued and rewarded. As an equal employer, we encourage all individuals matching the experience and skills to apply. *NOTE: Only the most suitable candidates will be contacted. Join us today and be a driving force behind our success! Apply now and let your career soar with APS!