Amway Grand Plaza Fitness Center Attendant

Supporting the fitness center by providing the highest level of guest service to guests entering and leaving. Greet and assist members and guests who enter the Plaza Fitness Center. Ensure guest satisfaction by fulfilling any requests made by patrons of the fitness center. As a Fitness Center Attendant you will greet the guest, care for the equipment, pool and facility.

- Report to work on time, in proper and clean uniform, including name tag. Personal appearance and grooming must conform to standards.
- Must be flexible in regard to work schedule.
- Handle all duties according to hotel policies, procedures, internal rules and standards. Conform to cash handling procedures at all times.
- Each associate is expected to carry out all reasonable requests by management which the associate is capable of performing
- Be knowledgeable about daily health club operations, check spa schedule, check daily event sheet, bulletin boards and be up to date with all appointments, changes, new procedures and events. Be familiar with the opening and closing checklist to ensure smooth daily operations.
- Complete all daily responsibilities/cleaning checklists
- Ensure cleanliness of locker rooms, pool area, workout area and seasonal recreation area.
- Follow our hotel green policies.
- Ensure trash/recyclables are taken out.
- Have or gain knowledge of Pickleball play and rules
- Operate Book4Time and Point of sale systems; know how to make reservations in Book4Time and how to check out using point of sale.
- Perform guest check-in and check-out procedures and accommodate special requests of all customers.
- Answer the phones according to the standards of proper etiquette and as fast as possible (no more than three rings). Return any messages and emails promptly (same day) and on a confidential basis.
- Food and Beverage Sales while conducting proper cash handling.
- Must be or become TIPS certified.
- Assist all guests in problems and questions as required. Ensure that all guest problems are resolved by using the "Guest Response Program" procedures.
- Be disciplined at all times, stand alert and tall at the front desk, greet guests immediately and offer assistance before the Guest needs to ask. Focus your total attention to the customers.
- Actively work with department staff, while following all departmental rules.
- Assist fellow associates in their jobs to ensure that all jobs are done on time.
- Have knowledge about guest rooms, locations, amenities, features and all other services offered by the hotel.
- Have knowledge about the city, the local area and attractions to provide the guests with all requested information.

-- Must have enthusiasm and possess excellent customer service skills.
- Excellent communication and listening skills, as well as basic computer knowledge.
- Must be a team player; enjoy working with people and possess a friendly and outgoing personality.
- Desire to improve personal business within the spas
- Ability to read and interpret documents such as guest intake forms, safety rules, operating and maintenance instructions, and other documents.
- Ability to write guest intake notes and correspondence. Ability to speak professionally and effectively before guests or associates of organization.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

- High school diploma or GED; related experience and/or training preferred
- Previous fitness and/or pool experience preferred
- TiPS certification preferred

While performing the duties of this job, the associate:
- Is regularly required to stand and walk.
- Is required to use hands and fingers to handle or feel objects
- Is required to frequently reach with hands and arms
- Is regularly required to talk or hear.
- Is occasionally required to sit and stoop; kneel, crouch, or crawl
- Must occasionally lift and/or move up to 50 pounds
- Specific vision abilities required by this job include close vision, distance vision, and peripheral vision. Must not be color blind in order to perform pool chemical tests.