Assistant Manager, Business Transformation

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

• Act as Product Owner to support the delivery of business transformation initiatives across Claims, Underwriting, Policy Administration and Customer Service.

• Assist in identifying opportunities to improve operational efficiency through process simplification, digitalization and automation.

• Conduct business analysis and operational assessments to support transformation planning.

• Prepare business cases and recommendations for process improvement initiatives.

• Monitor initiative progress and escalate issues and risks where appropriate.

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• Document current-state business processes, customer journeys and operational workflows.

• Analyze operational data and identify pain points, inefficiencies and improvement opportunities.

• Facilitate workshops with business users to gather requirements and validate process designs.

• Support process redesign initiatives and implementation of new ways of working.

• Assist in developing future-state process flows and operating procedures

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• Gather, document and manage business requirements, user stories and functional specifications.

• Work closely with Operations, Technology teams and vendors to support solution design and implementation.

• Participate in solution testing, UAT planning and defect management activities.

• Support backlog management and prioritization activities with project stakeholders.

• Ensure delivered solutions meet business requirements and expected outcomes.

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• 3-6 years of experience in Business Transformation, Business Analysis, Process Improvement, Digital Transformation, Project Management or related disciplines.
• Experience participating in transformation, digitalization or process improvement initiatives.
• Insurance, financial services, healthcare or consulting experience preferred.
• Strong analytical, problem-solving and stakeholder management skills.
• Experience preparing business requirements, process documentation and project deliverables.
• Familiarity with Agile delivery, automation, AI, workflow solutions or digital platforms is an advantage.
• Strong presentation and communication skills.
• Proficiency in PowerPoint, Excel and process mapping tools.

• Coordinate project activities and track progress against agreed milestones.

• Prepare project documentation, status reports and meeting materials.

• Support stakeholder communication and business readiness activities.

• Assist in developing training materials and user adoption plans.

• Monitor post-implementation performance and collect feedback for continuous improvement.

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• Assist in identifying suitable use cases for AI, GenAI and automation within operations processes.

• Support the implementation and testing of AI-enabled tools and automation solutions.

• Work with business users to gather feedback and identify optimization opportunities.

• Track and report productivity improvements and operational benefits achieved.

• Build effective working relationships with Operations, Technology and business stakeholders.

• Facilitate discussions and workshops to gather requirements and align on project objectives.

• Coordinate with external vendors and implementation partners on project deliverables.

• Provide regular updates to project sponsors and management teams.

• You are required to acquire the relevant license(s) if your job involves regulated activities

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

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