Assistant Manager, Transformation Office & Strategic Operations

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

• Coordinate enterprise-wide transformation and strategic initiatives through the Transformation Office governance framework.
• Monitor initiative progress, milestones, risks, issues, dependencies and benefits to support effective execution and timely management intervention.
• Facilitate cross-functional coordination across business, technology and supporting functions to resolve issues, manage dependencies and drive initiative progress.
• Support prioritisation, planning and portfolio reviews across transformation and strategic initiatives.
• Consolidate initiative status, key risks, issues, dependencies and benefits realisation metrics into executive dashboards and management reports.
• Support Transformation Office governance forums and relevant management meetings through preparation of presentation materials, reports, minutes, action logs and follow-up activities.
• Maintain Transformation Office trackers, initiative status updates, action logs and governance records to ensure clear visibility of progress and accountability.
• Support continuous enhancement of Transformation Office governance, reporting and orchestration practices.

• Assist in change management and communication activities to support stakeholder engagement, adoption and business readiness for transformation initiatives.

• Support departmental governance activities, management reporting and operational reviews to ensure effective oversight of the Business Strategy & Transformation function.
• Act as secretary for the monthly Senior Management Team meeting, including agenda coordination, preparation of meeting materials, minute-taking, action tracking and follow-up.
• Maintain Management Committee and departmental SharePoint sites, governance documentation, records and management information repositories.
• Support total workforce management activities, including contingent workforce monitoring, vacancy tracking, workforce reporting and related follow-up.
• Support departmental budgeting, forecasting, financial tracking and expense monitoring activities.
• Coordinate vendor onboarding, procurement processes, contract administration and related operational activities for the department.
• Act as Business Continuity Planning coordinator for the Business Strategy & Transformation function, including maintenance of BCP documentation, coordination of testing activities and follow-up on required actions.
• Coordinate industry association matters, consultation exercises and external stakeholder communications involving HKFI, IA and other relevant industry bodies.

• Support departmental planning, objective setting, performance tracking and resource coordination activities.

• Support the preparation of management updates, strategic reports and governance materials for senior management and relevant committees.
• Develop clear and concise presentation materials to support decision-making, progress updates and stakeholder alignment.
• Coordinate department meetings, workshops and planning sessions involving internal and external stakeholders.
• Maintain departmental action logs and follow up on key deliverables, decisions and commitments.
• Provide timely and accurate coordination support to the Head of Business Transformation, and support the Director of Business Strategy & Transformation on agreed departmental governance, workforce management, reporting and strategic operations matters.

• Participate in ad hoc strategic projects, business initiatives and special assignments as requested by management.

• University degree in Business Administration, Management, Finance, Information Systems, Insurance, Project Management or related disciplines.
• Minimum 5 years of relevant experience in transformation office, PMO, business transformation, strategic operations, business planning, management consulting, corporate governance or related functions.
• Experience in insurance, financial services or other highly regulated industries is preferred.
• Good understanding of programme governance, project management, stakeholder coordination, change management and business planning principles.
• Experience supporting transformation initiatives, governance forums, management reporting or cross-functional business projects.
• Strong organisational skills with the ability to manage multiple priorities, coordinate stakeholders and drive follow-up actions independently.
• Strong analytical, problem-solving and attention-to-detail capabilities.
• Strong PowerPoint, executive presentation development and business writing skills.
• Experience preparing reports, dashboards, meeting materials and governance documentation for senior management or executive committees.
• Good stakeholder management and interpersonal skills, with the ability to work effectively with stakeholders across different functions and seniority levels.
• Good understanding of budgeting, procurement, vendor onboarding, workforce tracking or departmental operations is an advantage.
• Familiarity with Microsoft Copilot, Power BI, Power Platform, SharePoint or other AI-enabled productivity and reporting tools is an advantage.
• Strong language ability in English and Chinese, including written report and presentation preparation.
• Self-motivated, proactive, practical and able to work independently in a fast-paced environment.

• You are required to obtain the relevant license(s) if your job involves regulated activities
  
  
  

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

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