Associate Director, Operations Transformation

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

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• Leads enterprise‑level strategic and corporate planning to deliver Operations, Transformation and Digitalization objectives, translating business strategy into well‑governed programs, roadmaps, and delivery plans.

• Owns program and project portfolio management for Operations Transformation initiatives, ensuring backend systems, digital platforms, and operational processes effectively support business growth, scalability, and efficiency.

• Drives the implementation of Services & Operations transformation initiatives through structured program execution, improving customer experience, operational performance, and end‑to‑end workflow efficiency.

• Establishes and governs project and program delivery frameworks, including milestones, dependencies, risks, benefits tracking, and success metrics, to ensure consistent and disciplined execution across initiatives.

• Leads the full project lifecycle across multiple workstreams — from business case development, planning, resourcing and execution through to go‑live, stabilization, and benefits realization.

• Formulates, governs, and continuously enhances the Quality Assurance (QA) framework for policy data and operational outputs, ensuring effective controls, monitoring, and continuous improvement.

• Applies a strategic, corporate‑level mindset, advising senior management on transformation priorities, delivery trade‑offs, and execution risks, with innovative, human‑centered, and future‑ready recommendations.

• Identifies opportunities to adopt new technologies, tools, and market practices to improve delivery efficiency, operational resilience, and regulatory compliance, including licensing requirements where applicable.

• Evaluates end‑to‑end business processes, identifies delivery gaps or inefficiencies, and develops practical, scalable solutions with clear ownership and measurable impact

• Builds and leads a high‑performance, delivery‑oriented team culture, providing coaching, direction, and leadership to develop future‑ready talent with strong transformation and project execution capabilities.

• Acts as a senior delivery partner to business units, IT, PSM, OSS, and external vendors, ensuring alignment, clear accountability, and effective cross‑functional execution of programs and projects.

• Oversees capability development, training, and competency uplift for team members, ensuring delivery roles are appropriately skilled and fully compliant with licensing and regulatory requirements where applicable.

• University degree holder with minimum 8 years of working experience in a life insurance company or related consultancy and markable experience in project management

• Bearing a strategic and corporate thinking mindset, accountable with a strong sense of customer centricity

• Team player, strong leadership and team building skill

• Proficient communication, interpersonal, relationship and stakeholder management skills

• Excellent analytical and problem-solving skills; dare to think out of box and challenge the status quo

• Excellent command of spoken/written English and Chinese (Cantonese and Mandarin)

• You are required to obtain relevant license if your job involves in regulated activities

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

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