Business Analyst, Consultant

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

• Lead analysis to uncover trends, risks, and opportunities within insurance operations and policy servicing that support better business decisions.
• Work closely with teams across the business to ensure analysis meets needs and drives shared goals.
• Promote effective tools and methods to enhance the quality and impact of business analysis.

• →Plan and execute business analysis tasks across projects, including requirements gathering, stakeholder interviews, and data analysis, within insurance operations and policy servicing environments.
• →Work with stakeholders across insurance operations to understand business challenges and translate policy servicing needs into clear, actionable requirements for technology enhancements or process improvements.
• →Provide insights and recommendations that support policy servicing performance, operational efficiency, customer experience, and regulatory compliance, contributing to strategic planning, transformation programs, and operational improvements.
• →Act as a bridge between insurance business units, policy servicing teams, technology teams, and external partners to ensure alignment and shared understanding of goals, requirements, and deliverables.
• →Apply best practices in documentation, analysis, and reporting to ensure consistent and high‑quality outputs across insurance operations and policy servicing initiatives.
• →Track the performance of implemented solutions and provide feedback to improve future initiatives, with a focus on enhancing policy lifecycle processes such as issuance, endorsements, renewals, and servicing quality.

• Bachelor’s degree in Business Administration, Information Systems, Finance, or a related field. A master’s degree or professional certification (e.g. CBAP, PMI‑PBA) is an added advantage.
• Minimum 5–7 years of experience in business analysis, with a strong track record of supporting strategic initiatives and cross‑functional projects. Experience in transformation, technology, or operational environments is preferred.
• Experience in Insurance Operations, with a strong focus on Policy Servicing, including exposure to policy lifecycle processes such as issuance, endorsements, renewals, cancellations, and customer servicing.
• Good understanding of insurance products, policy servicing workflows, and operational KPIs, with the ability to apply this knowledge in analysis and solution design.
• Strong ability to interpret data, identify trends, and translate insights into clear, actionable business recommendations.
• Excellent written and verbal communication skills, with the ability to engage stakeholders at all levels and present complex information in a clear and structured manner.
• Familiarity with business analysis tools (e.g. JIRA, Confluence, Power BI, Excel) and methodologies (e.g. Agile, Waterfall, Lean).
• Proven ability to approach problems strategically, assess options, and drive effective, pragmatic solutions.
• Demonstrated ability to work across teams, build consensus, and influence outcomes without direct authority.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

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