Coordinated Care, Senior Principal

As pioneering innovators for over 100 years, we’re now transforming our organisation to be faster, simpler and more connected. Because we want to be even better equipped to develop digital solutions and experiences that help more people live Healthier, Longer, Better Lives.

To get there, we need people with tech/digital/analytics expertise and passion to help develop positive, sustainable change through digitally enhanced experiences that will impact the lives of millions of people and create a healthier future for everyone.

• Design, implement, and evaluate innovative coordinated care programs that align with organizational goals and improve health outcomes for our members.
• Utilize advanced data analytics to track program performance, identify trends, and develop actionable insights that inform strategic decisions.
• Tailor programs to address the unique needs of various populations, ensuring equity in care delivery.
• Implement mechanisms for continuous monitoring and evaluation of care coordination efforts.
• Lead quality improvement projects focused on enhancing care processes, increasing patient engagement, and reducing readmission rates.
• Promote adherence to clinical guidelines and best practices among care teams.
• Ensure that all coordinated care initiatives comply with Hong Kong regulations, as well as internal policies and procedures.
• Identify potential risks and develop mitigation strategies to protect the organization and its members.
• Build and maintain strong partnerships with internal departments (HIS, operations, claims, and customer service) and external stakeholders (healthcare providers, community organizations, and agencies) to ensure a cohesive care delivery model.
• Facilitate regular meetings and workshops to promote collaboration and share best practices.

• Develop and deliver training programs for staff and providers on care coordination principles, patient engagement strategies, and effective communication techniques.
• Cultivate a culture of continuous learning and improvement within the care coordination team.

• Bachelor’s degree in nursing, Healthcare Administration, Public Health, or a related field; Master’s degree preferred.
• Minimum of 10 years’ experience in healthcare management, with at least 3 years in health insurance sector.
• In-depth knowledge of healthcare delivery systems, care coordination models, and quality improvement methodologies.
• Demonstrated analytical and problem-solving skills, good organizational, interpersonal, and team skills.
• Demonstrate expertise with Microsoft.
• Flexible and able to work in a dynamic environment and across cultures.
• Excellent verbal and written communication skills in English
• Strong and effective interpersonal relationship skills.

• You are required to obtain the relevant license(s) if your job involves regulated activities

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

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