Customer Contact, Analyst

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

• →Contact customers via phone to collect outstanding payments.
• →Negotiate payment plans and terms with customers.
• →Resolve billing issues and discrepancies.
• →Maintain accurate records of customer interactions and transactions.
• →Follow up on payment commitments and ensure timely resolution.
• →Collaborate with internal departments to address customer concerns.
• →Adhere to company policies and procedures regarding collections.
• →Provide exceptional customer service and maintain a professional demeanor.
• →Liaise effectively with other members of the Call Centre, other departments, and business partners to resolve inquiries and requests, where applicable.
• →Coordinate closely with unit leaders and management in managing individual call time and volume (i.e., AUX, ACW) and act appropriately to achieve service targets.
• →Participate in training to ensure continuous enhancement of skills and knowledge to deliver quality service.
• →Perform other responsibilities and duties periodically assigned by the supervisor to meet operational and/or other requirements.

• Education – Diploma, Degree holder in any discipline and/or non degree holders with strong related working experience.
• Experience – Relevant experience, preferably at least one year in Customer Service / Call Centre.
• Demonstrated experience in customer service.
• Passion for excellence with respect to treating and caring for customers.
• Highly developed sense of integrity and commitment to customer satisfaction.
• Ability to communicate clearly and professionally, both verbally and in writing.
• Possess a strong work ethic and team player mentality.
• Ability to handle and manage customer complaints.
• Has a pleasant, patient and friendly attitude.
• Strong detail orientation and communication/listening skills.
• Willingness to work a flexible schedule and occasional overtime when needed.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

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