Customer Service Representative

• Deliver outstanding service by resolving customer and adviser enquiries efficiently and creating positive end-to-end experiences

• Build trust and loyalty through clear communication, accurate information, and responsive follow-through on requests

• Identify opportunities to support business growth by recognising customer needs and connecting potential leads to the right teams

• Make informed decisions within guidelines to achieve quality outcomes and timely resolutions

• Collaborate with colleagues and internal teams to coordinate solutions and maintain a seamless customer experience

• Contribute to continuous improvement by sharing ideas that enhance processes, efficiency, and service quality

• You bring experience delivering high-quality customer service, ideally in a contact centre or customer-focused environment

• You have strong listening and communication skills that help you understand needs, explain information clearly, and build positive relationships

• You have a keen eye for detail and take pride in completing tasks accurately while maintaining quality and compliance

• You bring resilience and adaptability, staying focused and solution-oriented when managing competing priorities or challenges

• You have confidence using technology and systems to manage enquiries, process requests, and support customer outcomes

• You may also have awareness of insurance, banking, or financial services products, helping you build knowledge and add value from day one

At AIA, we know your career with us is just beginning, and we’re committed to helping you make it extraordinary. In return for your energy and ambition, you’ll gain access to hands-on experience, structured development programs, and mentorship from some of the most inspiring leaders in the industry. We offer flexible ways of working, competitive rewards, and a culture that values curiosity and collaboration. Here, you’ll have the chance to learn, grow, and contribute to our mission of helping a billion people live Healthier, Longer, Better Lives by 2030, while shaping a future that matters for you and the communities we serve.

Diversity, equity, and inclusion are central to who we are and how we work. We value people from all walks of life and welcome candidates of all backgrounds, identities, and lived experiences, including those with disabilities, additional mental health needs, chronic health conditions, or who are neurodiverse. If you’re excited about this role but don’t meet every requirement, we still encourage you to apply. And if there’s anything we can do to support you during the recruitment process, please contact us at nz.talentacquisition@aia.com.

Recruitment Agencies: Our Talent team does not require any recruitment agency support.

Interested Candidates: Apply using the ‘Apply’ button. No emailed applications accepted. For general enquiries only, contact:

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.