Insurance Adviser

As an Insurance Adviser, you play a key role in helping AIA customers make informed decisions that support their financial wellbeing. Working within the Distribution team, you provide tailored insurance advice and ongoing service to existing customers, keeping their needs at the centre of every interaction. You build trusted relationships, deliver guidance that aligns with AIA's advice framework, and create positive customer experiences through empathy, professionalism, and care.

This is an opportunity to grow your expertise in financial advice, deepen your product knowledge, and contribute to a collaborative, high-performing team focused on helping people live Healthier, Longer, Better Lives.

• Deliver personalised insurance advice that helps customers make confident decisions aligned to their individual needs and goals.

• Build trusted customer relationships through meaningful conversations, responsive service, and a genuine commitment to positive outcomes.

• Ensure advice and customer interactions meet regulatory obligations and AIA standards while maintaining a high level of professional integrity.

• Maintain accurate and timely documentation in Xplan and AdviceTrack to support quality advice delivery and operational excellence.

• Identify complex customer needs and connect customers with the AIA Thrive adviser network to ensure the right level of support.

• Collaborate across Distribution and Customer teams to strengthen customer experiences and contribute to a high-performing team culture.

• You have experience delivering customer-focused advice, account management, or service within financial services, insurance, or a related environment.

• You bring strong relationship-building and communication skills, with the ability to connect with people from diverse backgrounds.

• You have a thoughtful and empathetic approach to problem solving and consistently focus on achieving positive customer outcomes.

• You bring strong organisational skills and can effectively prioritise competing activities while maintaining attention to detail.

• You have a commitment to maintaining professional standards, regulatory compliance, and accurate record keeping.

• You may also have a relevant tertiary qualification, NCFS Level 5 certification, or experience working in a telephone-based sales or advice environment.

At AIA, leadership is about more than guiding teams, it’s about shaping a future where people and communities thrive. In return for your vision and impact, we offer an environment where you can lead with purpose, supported by a culture that values courage, clarity, and humanity. You’ll have access to strategic opportunities, leadership development programs, and the flexibility to balance work and life while driving performance at scale. Here, your decisions will help us achieve our ambition of engaging a billion people to live Healthier, Longer, Better Lives by 2030, while inspiring your teams to do their best work every day.

Diversity, equity, and inclusion are central to who we are and how we work. We value people from all walks of life and welcome candidates of all backgrounds, identities, and lived experiences, including those with disabilities, additional mental health needs, chronic health conditions, or who are neurodiverse. If you’re excited about this role but don’t meet every requirement, we still encourage you to apply. And if there’s anything we can do to support you during the recruitment process, please contact us at nz.talentacquisition@aia.com.

Recruitment Agencies: Our Talent team does not require any recruitment agency support.

Interested Candidates: Apply using the ‘Apply’ button. No emailed applications accepted. For general enquiries only, contact:

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