Lead Analyst, Command Centre Operation

AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.

If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment.

If you want to shape a brighter future at AIA Digital+, please read on.

• Perform continuous monitoring of applications to ensure optimal performance and resolve issues promptly.

• Execute and manage batch jobs, ensuring their timely completion and troubleshooting any errors that may occur.

• Implement and manage patching processes, ensuring systems are up-to-date and secure.

• Execute change management procedures, ensuring changes are implemented smoothly and documented accurately.

• Assist with incident management by diagnosing issues, providing solutions, and escalating as necessary.

• Provide first-level technical support to internal teams and users, resolving issues efficiently and effectively.

• Monitor network performance, troubleshoot issues, and ensure network integrity and security.

• Shift Work - This position requires working in shifts on-site, including nights and weekends, to ensure 24/7 operation of the IT Command Centre

Build a career with us as we help our customers and the community live healthier, longer, better lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.