Manager, Command Centre

AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.

If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment.

If you want to shape a brighter future at AIA Digital+, please read on.

• Lead and manage a team of IT professionals, fostering a collaborative and efficient working environment.

• Oversee the continuous monitoring of applications to ensure optimal performance and availability, responding swiftly to alerts and incidents.

• Manage and execute batch jobs, ensuring timely completion and troubleshooting any issues that arise.

• Coordinate and implement patch management processes to maintain system security and reliability.

• Facilitate change management processes, ensuring that changes are executed with minimal disruption to services and are documented appropriately.

• Providing guidance and support to the team in resolving incidents effectively.

• Provide first-line technical support to resolve issues quickly and efficiently, escalating to higher support levels as necessary.

• Monitor network performance and troubleshoot connectivity issues, ensuring the integrity and security of network operations.

• Shift Work - This position requires working in shifts on-site, including nights and weekends, to ensure 24/7 operation of the IT Command Centre.

Build a career with us as we help our customers and the community live healthier, longer, better lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.