Manager, Platform Delivery and Support

AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.

If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment.

If you want to shape a brighter future at AIA Digital+, please read on.

Responsibilities include, but are not limited to, the following:

Experience:
•    8+ years of experience in ServiceNow platform delivery, solution design, development, implementation, or administration.
•    Proven experience delivering ServiceNow ITSM and/or ITOM capabilities, including workflow automation, integrations, CMDB, Discovery, Service Mapping, and platform configuration.
•    Experience translating business and operational requirements into scalable platform solutions.
•    Experience working within governed enterprise environments with defined architecture, security, change, and release management processes.
•    Experience collaborating with operational teams, technology stakeholders, and platform owners across multiple functions.

Qualifications:
•    Bachelor's Degree in Information Technology, Computer Science, Engineering, or a related discipline.
•    ServiceNow certification in one or more relevant disciplines such as Administrator, Application Developer, Implementation Specialist, Discovery, CMDB, CIS, or Certified Technical Architect.
•    ITIL Foundation certification preferred.
•    Project management or Agile certification would be advantageous.

Characteristics:
•    Strong analytical and problem-solving skills with the ability to evaluate requirements and recommend practical solutions.
•    Able to communicate complex technical concepts in a clear and business-friendly manner.
•    Demonstrates sound judgement, accountability, and a high degree of professional autonomy.
•    Effective stakeholder management skills with the ability to build trusted relationships across technical and business teams.
•    Able to manage multiple priorities and adapt to changing business and operational requirements.
•    Collaborative and outcome-focused, with a continuous improvement mindset.
•    Strong written and verbal communication skills in English.

Build a career with us as we help our customers and the community live healthier, longer, better lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.