Policy Owner Service, Intern

• →Work alongside different HK POS & Cashier Team members to understand current workflows, operational challenges, data inputs, and intended outcomes.
• →Identify and prioritise POS processes that are suitable for AI adoption or lightweight automation.
• →Explore and develop practical solutions using AI tools, Excel automation, and scripting to reduce manual data extraction, preparation, and reformatting.
• →Structure unstructured information into consistent formats that support policy-system checks and downstream bulk searching.
• →Test solution outputs for accuracy, completeness, consistency, and usability, and refine the approach based on results and user feedback.
• →Prepare clear documentation covering solution logic, assumptions, test results, limitations, and user guidance.
• →Collaborate with POS team members to demonstrate solutions, share knowledge, and encourage appropriate adoption of AI-enabled ways of working.
• →Support the evaluation of pilot outcomes and capture lessons that may inform future application across other Operations business units.

• Currently pursuing a Bachelor’s degree in Business Administration, Finance, Risk Management, Insurance, Accounting, Information Technology, Data Analytics, or a related discipline.

• Practical knowledge of AI adoption or automation in a finance, insurance, or operational environment.

• Proficient in Microsoft Office applications, particularly Excel, Word, and PowerPoint.

• Familiarity with AI tools, Excel automation, VBA, or other scripting approaches is an advantage.

• Strong analytical, organisational, and documentation skills, with the ability to translate operational requirements into practical solutions.

• Strong attention to detail, with a structured, responsible, and quality-focused working approach. Able to work independently and collaboratively with different team members.

• Good command of written and spoken English; Cantonese and/or Mandarin is an advantage.

• Analytical problem-solving and structured thinking.

• Attention to detail and a strong focus on data quality and accuracy.

• Ability to communicate technical concepts clearly to non-technical colleagues.

• Collaboration and stakeholder engagement across different team members.

• Initiative, curiosity, and a willingness to experiment and learn.

• Accountability, timely delivery, and professional judgement when handling business information.

• Ability to work independently while seeking input and escalating issues when appropriate.
  

• You are required to obtain the relevant license(s) if your job involves regulated activities.
  

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