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aia1d ago
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Policy Owner Service, Specialist

Hong KongHong Kong·Hk-Aia Hong Kong & Macaumid
OtherService Specialist
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Quick Summary

Requirements Summary

Governance and

Technical Tools
OtherService Specialist

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

About the Role

~1 min read

To support on managing the governance and risk of the department, and to deliver projects to ensure Policy Service Department is operated in compliance with the company guidance and compliance/regulatory requirements.

This role contributes to the delivery of customer outcomes that are reliable, thoughtful, and create meaningful impact for customers and society. The role holder is expected to embed a customer first mindset in all decisions and actions by developing a clear understanding of customer needs, taking end to end ownership to resolve issues, and working collaboratively across teams to continuously enhance the customer journey—both directly and indirectly.

Responsibilities

~1 min read
  • Perform other responsibilities and duties periodically assigned by supervisor to meet business requirements.

  • Conduct periodic audits to ensure the POS transactions are properly performed and adhere to all regulation’s requirements and company’s rules and guidelines
  • Proactively look for areas within POS that may be in violation of the regulations, and identify the root cause and then propose ways to improve it to ensure the team can operate smoothly
  • Support Risk Management & Compliance / Internal Audit in various activities including but not limited to annual / ad-hoc auditing activities, annual regulatory reporting
  • Monitor and ensure the controls in POS function are effective and up to date.
  • Coordinate within the department to ensure practice is consistence and with required standards met.
  • Assist to formulate & implement plans to revise existing controls or add new controls if deficiency is noted.
  • Support reporting activities on control monitoring
  • Governance all the related SOP are updated and compliant with related processing rules

  • Liaise with respective teams / departments to implement risk Management & Compliance related initiatives or projects to embed risk & compliance requirements in day-to-day business operations of POS
  • Organize and provide necessary training to stakeholders
  • Revise guidelines, forms & procedures manuals and ensure up to date

Requirements

~1 min read
  • University / College graduate with minimum 5 years’ experience in managing similar job nature, project management or business analysis preferred.
  • Experience in operation governance, project management and process review in insurance firm is a plus.
  • Pro-active, able to demonstrate ownership in responsible tasks and able to work multi-tasks effectively in a fast-moving industry
  • Good sense of judgement with detailed mind and high accuracy work
  • Result-oriented, aggressive, and innovative
  • Strong interpersonal and communication skills
  • Candidate with less experience will be considered as Senior Advisor

  • You are required to obtain the relevant license(s) if your job involves regulated activities

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

Location & Eligibility

Where is the job
Hk-Aia Hong Kong & Macau, Hong Kong
On-site at the office
Who can apply
HK

Listing Details

Posted
August 11, 2026
First seen
August 11, 2026
Last seen
August 12, 2026

Posting Health

Days active
0
Repost count
1
Trust Level
44%
Scored at
August 11, 2026

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aiaPolicy Owner Service, Specialist