Process Excellence & Automation, Consultant

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

• Conduct process discovery, walkthroughs and analysis sessions with business stakeholders to identify automation and process improvement opportunities.

• Perform process assessments, root cause analysis and feasibility studies to determine automation suitability and expected business benefits.

• Drive continuous improvement initiatives for existing automation processes to improve efficiency, quality, compliance and user experience.

• Analyze production exceptions and failure trends, and implement enhancements to improve automation performance and stability.

• Support business transformation initiatives by recommending process redesign and optimization opportunities.
   

• Lead and support end-to-end RPA project delivery, including requirements gathering, solution design, development coordination, testing, deployment and post-production support.

• Collaborate with business users, developers, architects and vendors to deliver scalable and sustainable automation solutions.

• Facilitate User Acceptance Testing (UAT), defect resolution and production readiness activities.

• Ensure automation solutions comply with approved architecture, technology standards and security requirements.

• Support modernization initiatives and migration projects involving existing automation solutions and business platforms.
   

• Perform day-to-day monitoring, maintenance and support of production RPA bots and automation solutions.

• Investigate, troubleshoot and resolve automation incidents, business exceptions and technical issues within established service levels.

• Coordinate with infrastructure, application and platform support teams to ensure automation availability and business continuity.

• Perform impact assessments and remediation activities arising from infrastructure changes, application upgrades, server migrations and platform patches.

• Monitor automation performance, utilization and operational metrics to ensure optimum service delivery.
   

• Ensure automation solutions adhere to enterprise governance standards, regulatory requirements, security policies and operational controls.

• Conduct impact analyses for system, infrastructure and business process changes affecting existing automation solutions.

• Support release management activities, including deployment planning, bot scheduling, access management, version control and environment readiness.

• Maintain complete and accurate technical documentation, operational procedures and audit evidence.

• Participate in internal audits, risk assessments and compliance reviews relating to automation services.
   

• Keep abreast of emerging technologies, industry trends and UiPath product enhancements to drive innovation and continuous improvement.

• Evaluate opportunities to expand intelligent automation capabilities through workflow automation, AI-powered solutions and process orchestration.

• Contribute to the development and adoption of automation standards, frameworks and best practices across the organization.
   

• Build strong partnerships with business stakeholders to understand operational challenges and automation opportunities.

• Provide advisory support on process improvement and automation initiatives.

• Communicate project progress, risks, issues and benefits realization to relevant stakeholders.

• Support user training, knowledge transfer and change adoption activities.

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business Information Systems or related disciplines.

• UiPath certification and other automation-related certifications would be an added advantage.
   

• Minimum 5-8 years of experience in Robotic Process Automation (RPA), Process Excellence, Business Process Improvement or Intelligent Automation.

• Hands-on experience with UiPath Studio, Orchestrator and Automation Cloud platforms.

• Experience managing production automation support and incident resolution.

• Experience delivering automation projects through the full project lifecycle.

• Experience in financial services, insurance or regulated industries would be an advantage.

• Exposure to Azure Virtual Machines, infrastructure support and release management activities is preferred.

• Knowledge of workflow automation, AI-enabled automation, OCR or process mining technologies would be an added advantage.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

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