Senior Manager, Business System Analyst

As pioneering innovators for over 100 years, we’re now transforming our organisation to be faster, simpler and more connected. Because we want to be even better equipped to develop digital solutions and experiences that help more people live Healthier, Longer, Better Lives.

To get there, we need people with tech/digital/analytics expertise and passion to help develop positive, sustainable change through digitally enhanced experiences that will impact the lives of millions of people and create a healthier future for everyone.

Roles & Responsibilities

• Partner with function business analysts to analyse end to end process workflows, identify inefficiencies and propose technology solutions that align with business goals.
• Lead workshop and working sessions with subject matter experts (SMEs) to refine complex business requirements, ensuring clarity, completeness and traceability throughout the project lifecycle.
• Oversee the development of business cases, functional specifications, SLA, OLAs and governance documentation for strategic initiatives, ensuring alignment with enterprise standards.
• Contribute to the development of future technology roadmaps and support the delivery analyst team in translating business needs into scalable, sustainable technical solutions.
• Support the successful delivery and adoption of transformation initiatives, ensuring smooth rollout and change management across impacted functions. 
• Act as a consultative advisor to business leaders, providing insights on system capabilities, solution options, and best practices in HR and Risk technology solution landscape.
• Collaborate with maintenance partners to optimise overall IT operations stability and total cost of ownership (TCO).

Minimum Job Requirement

• Bachelor’s Degree in Computer Science, Information Systems, Engineering, or related field.
• 8-10 years of experience in business systems analysis or enterprise technology roles with at least 3-5 years in a senior or managerial capacity. 
• Proven ability to lead business analysis efforts for large-scale transformation programs across multiple functions (e.g., HR, Risk, Compliance and Audit).
• Strong experience in facilitating workshops with SMEs to elicit, refine, and document complex business requirements.
• Skilled in analysing business processes, identifying inefficiencies, and proposing system-based solutions that drive measurable improvements.
• Demonstrated expertise in developing functional specifications, SLAs, OLAs, and governance documentation.
• Experience supporting technology roadmap planning and translating business needs into scalable, sustainable technical solutions.
• Familiarity with enterprise systems (e.g., HCM, GRC platforms) and integration across business functions.
• Strong stakeholder management and communication skills, with the ability to act as a trusted advisor to business leaders.
• Proficiency in tools and methodologies such as process mapping, requirements traceability, Agile/Scrum, and SDLC.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

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