Senior Manager, Cloud Services

AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.

If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment.

If you want to shape a brighter future at AIA Digital+, please read on.

• Lead and be accountable for 24/7 cloud operations, ensuring reliable, secure, and high-quality service delivery.
• Lead, develop, and manage high-performing teams through effective coaching, mentoring, performance management, succession planning, and employee engagement.
• Establish and enforce technical standards and operational best practices in accordance with AIA Group requirements.
• Ensure cloud platform stability through proactive monitoring, automation, and continuous improvement.
• Manage operational risks and ensure service reliability, business continuity, and compliance with regulatory, legislative, and internal requirements.
• Lead the resolution of high-severity incidents, serving as the primary escalation point and technical authority.
• Partner with business and technology stakeholders to align operational priorities with organizational objectives.
• Drive operational and service improvement initiatives that enhance efficiency, customer experience, and business outcomes.
• Manage service providers and vendors to ensure effective delivery of operational services and commitments.

Build a career with us as we help our customers and the community live healthier, longer, better lives.

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