Senior Manager, Command Center Operations

AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.

If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment.

If you want to shape a brighter future at AIA Digital+, please read on.

• Lead and mentor diverse teams, including 1st Level Technical Support, IT Service Desk, Incident Management, Network Operations, System Monitoring, and Batch Operations.
• Foster a collaborative environment to ensure high team morale and performance.
• Act as the people management of Batch Operations team

• Work and Incident Management team to ensure timely resolution of issues and minimizing downtime.

• Supervise system and network monitoring to proactively identify and resolve potential issues.
• Manage batch operations to ensure job scheduling, execution, and troubleshooting are performed efficiently.

• Identify areas for improvement within the command centre operations and implement initiatives to enhance effectiveness.

• Communicate effectively with various stakeholders to resolve conflicts and ensure alignment on objectives.

• Contribute to the development of strategic initiatives that align with the organization’s IT goals and objectives
• Advocate for technologies and solutions that can improve service delivery and operation efficiency.

• Minimum of 10 years of experience in IT operations, with at least 5 years in a supervisory or management role or an equivalent combination of qualifications and relevant experience.
• Bachelor’s degree holder of university on Information Technology or related discipline

• Relevant IT certifications (e.g., ITIL, CompTIA) are a plus
• Strong knowledge of application monitoring tools, batch processing systems, patch management, and network monitoring tools.
• Excellent analytical and problem-solving skills, with the ability to make decisions under pressure.
• Strong verbal and written communication skills, capable of interacting with technical and non-technical stakeholders.

Build a career with us as we help our customers and the community live healthier, longer, better lives.

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