Senior Manager, Command Centre

Malaysia·Kuala Lumpursenior

OtherManager

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Quick Summary

Key Responsibilities

Leadership and Management• Lead and mentor diverse teams, including 1st Level Technical Support, IT Service Desk, Incident Management, Network Operations, System Monitoring, and Batch Operations.

Requirements Summary

Relevant Experience: Minimum of 10 years of experience in IT operations, with at least 5 year in a supervisory or management role.

Technical Tools

OtherManager

AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.

If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment.

If you want to shape a brighter future at AIA Digital+, please read on.

About the Role

~1 min read

• Ensures IT service availability and minimises the AIA’s business impact of IT service outages through the effective management.
• Contributes to the improvement of user satisfaction with IT services by ensuring that the arrangements remain aligned with business needs and priorities and fit for purpose.
• Acts as the primary point of contact for senior management regarding overall IT operations, incident status, and service delivery.

Responsibilities

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Requirements

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Relevant Experience:

Minimum of 10 years of experience in IT operations, with at least 5 year in a supervisory or management role.

An equivalent combination of qualifications and relevant experience.

Education:

Bachelor’s degree holder of unviersity on Information Technology or related discipline
Relevant IT certifications (e.g., ITIL, CompTIA) are a plus

Technical Skills:

Strong knowledge of application monitoring tools, batch processing systems, patch management, and network monitoring tools.
Excellent analytical and problem-solving skills, with the ability to make decisions under pressure.
Strong verbal and written communication skills, capable of interacting with technical and non-technical stakeholders.

Build a career with us as we help our customers and the community live healthier, longer, better lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.