Sr. Manager, Customer Service

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

• 负责建立投诉处理目标和服务质量标准，改善机构工作标准和模式，确保投诉处理工作标准化、流程化；
• 负责公司重大及高危投诉案件追踪，对机构投诉工作进行督导，并提炼问题形成报告，提升公司整体投诉处理综合能力；
• 负责投诉成果的转换，促进在风险防控、客户体验、产品服务设计、政策及流程制定等领域的运用；
• 研究智能技术在投诉场景中的运用，探索投诉新管理模式； 主管交待的其他工作。

• 大学本科及以上学历，十年以上客诉管理经验，金融保险、法律经验者优先；
• 具有较强的风险识别洞察力，逻辑清晰，善于分析; 较强沟通能力及责任心;；
• 熟练使用Office工具，擅长撰写PPT类汇报材料。

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

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