Transformation Office Lead

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

• Design and implement governance framework, structures, Terms of Reference for monthly & quarterly business review meeting.
• Track key outcomes, KPI and leading indicators aligned to strategic priorities.
• Oversee and assess progress across strategic pillars, ensuring continued alignment with long-term goals
• Ensure consistency in planning, tracking, and reporting across initiatives
• Lead the quarterly Strategic Transformation Review, integrating updates across all strategic pillars into a clear executive-level

• Aligns projects with approval processes, workflows, and organizational policies
• Establish clear milestones, assess cross-functional dependencies, and ensure alignment across initiatives for strategic initiatives
• Identify roadblocks and escalate critical risks, trade-offs, and decisions to senior leadership
• Manage interdependencies and proactively resolve bottlenecks
• Provide insights and constructive challenge to improve delivery outcomes

• Develop and maintain enterprise KPI framework (financial & non-financial) and structure linked to strategic priorities
• Ensure alignment of functional KPIs with enterprise-level view to provide a consolidated and consistent performance perspective
• Build and manage a centralized, automated Strategic KPI Dashboard for ExCo
• Monitor performance by track KPIs, trends, and variances, highlighting risks and opportunities
• Ensure data accuracy, integrity, and alignment with Finance and business teams

• Plan and organise MBR/QBR forums, including scheduling, stakeholder alignment, and logistics
• Coordinate stakeholders to ensure timely and accurate data submissions, proactively resolving gaps and inconsistencies
• Deliver high quality and accurate MBR / QBR content (CEO Update, Business Dashboard, CEO Speaking Notes) on time
• Create a cohesive performance narrative that links key financial results, business drivers, and outlook

• Manage transformation resource pool and allocate to priority initiatives
• Align resources with strategic priorities and delivery timelines

• Build team capabilities by hiring and developing the right talent with strong governance and PMO expertise
• Develop team members through coaching and tailored development plans
• Drive employee engagement by fostering a high-performance, collaborative culture

• A Bachelor degree in Business, post graduate degree is a plus
• At least 8 years of working experience in Insurance and Financial industry
• Solid PMO & project governance experience is preferable
• Experience in consulting advisory is preferable
• Has worked in various business functions within an Insurance / Financial institution
• Proficient practitioner in project management and has led major cross function teams in projects
• Strong analytical and problem-solving capabilities
• Excellent leadership skills, team player and ability to influence
• Excellent communication skills and able to communicate with senior executives effectively
• Strategic thinking and judgment
• Strong drive for results and accountability
• Ability to challenge constructively and influence outcomes
• High adaptability in complex environments
• Proficient in English and Chinese written and presentation skills
• Ensure team members who perform regulated activities have obtained the relevant licenses and fulfilled the licensing requirements
• The role holder demonstrates a strong commitment to understanding and addressing customer needs.

• You are required to acquire the relevant license(s) if your job involves regulated activities

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

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