Associate Manager - GEC Blended/Outbound

["za-Za-Johannesburg"]

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Overview

About the Role: You will lead member and student service delivery in our Contact Center, offering technical support, membership, retention, progression, and engagement activities.

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About the Role

~1 min read

You will lead member and student service delivery in our Contact Center, offering technical support, membership, retention, progression, and engagement activities. You will help deliver accurate, multichannel service while improving customer experience, operational performance, and member value.

You will report to the Senior Manager - Global Engagement Centre and use a hybrid work schedule.

We provide flexibility to help you achieve a good work-life balance. You'll be part of a global, diverse team who foster an environment of inclusion and belonging where you are valued for who you are and where you come from.

We offer benefit options in and out of the workplace, including healthcare, annual leave, parental leave, an employee assistance program. We care about our employees' welfare and focus our benefits package on the benefits which support your wellbeing. We also recognise that everyone has different priorities, so in addition to our core benefits to support your health we offer flexible options for you to choose benefits that are right for you, your family and your lifestyle.

We believe in non-stop learning and are committed to investing in learning opportunities that help you reach your full potential and support your continued development.

At The Association, a Great Place to Work-Certified company, we are transforming the accounting and finance profession. We are future-focused, empowering the world's most accomplished accountants to stay relevant, meet today's demands, and prepare for tomorrow's challenges through quality education, resources, and training.

Learn more about The Association on LinkedIn and our Career Site.

#GreatPlacetoWork #LI-Hybrid

We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.