Business Intelligence Manager

At AIG, we are reimagining the way we help customers to manage risk. Join us in Business Intelligence Specialist to take your Business Intelligence and Data Analytic career to the next level with a global market leader.

The Business Intelligence Manager is responsible for leading the Agency Business Intelligence function for AIG Thailand by delivering performance analytics, strategic insights, business planning support, and data-driven recommendations that enable informed decision-making and sustainable business growth.

This role serves as a strategic business partner to Agency Leadership and is accountable for driving reporting transformation, data governance, automation, and AI-enabled analytics to enhance productivity, profitability, and operational efficiency across the Agency organization.

• Lead the Agency Business Intelligence roadmap and ensure alignment with Agency business strategy and growth objectives.
• Provide analytical insights and performance management support across key Agency metrics, including recruitment, activation, retention, productivity, persistency, and profitability.
• Monitor business performance trends and identify opportunities and risks through data-driven analysis.

• Support annual business planning, budgeting, target setting, forecasting, and scenario analysis activities.
• Provide analytical support for strategic initiatives, business reviews, and executive decision-making.
• Deliver actionable business insights to improve growth, productivity, and profitability.

• Develop and enhance executive dashboards, scorecards, forecasts, and management reporting.
• Drive reporting automation, dashboard modernization, and process optimization initiatives.
• Promote the adoption of AI-enabled analytics and self-service reporting capabilities.

• Establish and maintain data governance standards, data quality controls, reporting documentation, and knowledge management practices.
• Ensure accuracy, consistency, and integrity of business intelligence outputs and reporting processes.

• Partner with Agency, Finance, Product, Operations, Technology, Data, and regional stakeholders to support business priorities and strategic initiatives.
• Lead strategic analytics projects, business performance reviews, and executive presentations.
• Lead, coach, and develop the Business Intelligence team to strengthen analytical capability and business partnership effectiveness.

• Bachelor's degree in Business, Analytics, Statistics, Economics, Computer Science, Data Science, Actuarial Science, or a related discipline.
• Experience in Business Intelligence, Business Analytics, Strategic Planning, Performance Management, Sales Analytics, or related functions.
• Experience leading analytical, reporting, or business intelligence teams.
• Experience within insurance, financial services, banking, consulting, or distribution-focused organizations preferred.
• Strong business acumen with the ability to translate data into actionable business insights.
• Strong technical skills in Excel, SQL, and BI tools such as Power BI, Tableau, or Qlik.
• Knowledge of data management, automation, cloud-based analytics, AI, or advanced analytics solutions is an advantage.
• Excellent stakeholder management, communication, and presentation skills.
• Strong leadership, problem-solving, and project execution capabilities.
• Fluency in Thai and business proficiency in English.

Ready to make a bigger impact? We look forward to your application.

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.  

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