Claims Analyst Casualty

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Complex Claims Adjuster, A&H to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.

Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency. 

Functional Responsibilities:

• To conduct assessment and process payment for on GL value based claims

• Administrative works (including but not limited to processing / coordinating / distribution of incoming and outgoing of the claim documents)

• Assist with entry and updating of key data and information into claims systems, computing of claims, process of payment for claims, recovery claims including digestion

• Assist to work on KIV files

• Assist to run reports/claim stats for all stakeholders.

• Adhoc administrative duties.

• Demonstrate a high level of competency with the use of systems and e-filing of documentations into electronic folders.

• Contribute to the team’s success via continuous improvement on claim file handling with feedback and support.

• Align mindset with the team members to maintain adherence of best practice protocols for claims, consistent with global best practice.

Accountabilities:

• Accurate data entry and process claim and/or administrative works assigned in timely manner.

• Effective communication within the team.

• Adherence to AIG internal claims SOP and global best practice.

• Minimum diploma qualification in any fields and basic insurance certifications i.e. BCP and Comm GI.

• Preferably with administrative experiences

• Good communication skills, both written & verbal.

• Time management – ability to manage & prioritise workload and diary management.

• Ability to contribute effectively within a team environment.

• Ability to work with team

• Preferably with basic knowledge of legal / regulatory and litigation / procedural requirements for the line of business.

• Able to work under pressure and meet tight datelines.

Ready to take ownership? We would love to hear from you.

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.  

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