Claims Intake Analyst (FNOL)

At AIG, we are reimagining the way we help customers to manage risk.  Join us as a Claims Intake Analyst (FNOL) in the Claims Department to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.

Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency. 

This role is responsible for handling initial claim reports from policyholders, agents and third parties and ensuring timely and accurate claim setup into claims management system to facilitate smooth claims processing.  Some of the key responsibilities of this position include:

Key Responsibilities

• Monitor FNOL inbox.
• Capture complete and accurate information about incidents, damage and parties involved into claims management system with high accuracy.
• Create detailed, clear notes documenting claims information.
• Assign claims to appropriate team based on claim types and complexity.
• Assists with claims payments occasionally.
• Identify potential fraud indicators and escalate appropriately.
• Follow established workflows and procedures.
• Meeting productivity targets while maintaining accuracy standards.
• Participate in quality assurance reviews.

The ideal candidate should enjoy working in a fast-paced, dynamic environment with constant change and possess the following skills:    

Qualifications

• Associates degree or equivalent.
• Experience in customer service role.
• Strong computer skills and ability to navigate multiple systems, including MS Outlook, Teams, Excel, Word.
• Detail-oriented with strong data entry accuracy.
• Fully bilingual.  Must be able to communicate fluidly in Spanish and English (oral and written)

Skills

• Data entry accuracy and speed
• Basic knowledge of insurance terminology and concepts (preferred).
• Clear verbal and written communication
• Empathy and customer service orientation
• Problem solving skills for unusual situations
• Time management and prioritization skills
• Adaptability
• Team Collaboration

Ready to prove your potential? We would love to hear from you.

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.