Client & Broker Engagement Specialist

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Client & Broker Engagement Specialist to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.

The CBE team serves major clients and broker partners through an elevated, personalized experience – our client-centric framework drives a consistent experience and best practice, while allowing flexibility to meet the client’s needs. 

The Client & Broker Engagement Specialist supports the execution of AIG’s Client & Broker Engagement strategy by partnering closely with the Client & Broker Engagement leadership team to drive engagement initiatives, stakeholder coordination, pipeline management, and operational excellence. The role will also partner closely with stakeholders across Product, Claims, Multinational, Marketing/Communications, Operations, Finance and other key functions to drive consistency and outcomes across priority initiatives.

This role is ideal for someone who enjoys building relationships, solving problems, and coordinating across multiple stakeholders to deliver business outcomes. The successful candidate will gain broad exposure across Distribution, Underwriting, Marketing, and Product teams, with opportunities to progressively take ownership of broker relationships and strategic initiatives.

Client & Broker Engagement

• Support the planning and execution of client and broker engagement strategies aligned with business priorities.

• Develop and maintain relationships with assigned broker accounts, providing timely support and ensuring a positive engagement experience.

• Partner with internal stakeholders to coordinate responses, resolve issues, and facilitate seamless broker interactions.

• Support the management of a designated portfolio of brokers or specific lines of business, progressively taking ownership as capabilities develop.

Stakeholder Coordination & Business Enablement

• Act as a central point of coordination across Distribution, Underwriting, Product, Marketing, and Operations teams to facilitate effective execution of client and broker initiatives.

• Identify bottlenecks and proactively coordinate stakeholders to ensure priorities continue to move forward.

• Support leadership in following up on action items, business priorities, and strategic initiatives across multiple functions.

• Drive alignment across stakeholders by facilitating communication and ensuring visibility of key deliverables.

Pipeline & Performance Management

• Support pipeline management activities by maintaining visibility of opportunities, tracking progress, and following up on key actions.

• Consolidate pipeline updates and prepare reports and presentations for business reviews and leadership discussions.

• Monitor engagement activities and identify trends or opportunities to improve execution and business performance.

• Maintain accurate records and dashboards to support strategic decision-making.

Events & Engagement Initiatives

• Lead the execution of client and broker engagement events, seminars, and networking sessions.

• Coordinate with internal and external stakeholders to ensure successful event delivery.

• Manage event logistics, communications, vendor coordination, budgets, and post-event follow-up.

• Support the development of engagement materials and presentations where required.

Strategic Projects

• Support the implementation of regional and local Client & Broker Engagement initiatives.

• Participate in process improvement projects to enhance collaboration, operational efficiency, and stakeholder experience.

• Undertake ad hoc projects assigned by the Client & Broker Engagement leadership team.

• Bachelor’s degree or equivalent professional experience.

• Experience in insurance, financial services, relationship management, business development support, sales enablement, project coordination, or stakeholder management.

• Prior experience within General Insurance or broker-facing environments will be advantageous.

• Strong stakeholder management and relationship-building skills.

• Excellent communication and interpersonal skills.

• Ability to coordinate multiple priorities across different stakeholders.

• Strong problem-solving mindset with the ability to navigate ambiguity.

• Proactive, resourceful, and execution-oriented.

• Good analytical skills with the ability to interpret data and track business performance.

• Strong organisational skills and attention to detail.

• Proficient in Microsoft Office applications, particularly Excel and PowerPoint.

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.  

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