Director, Security Intelligence & Response

At AIG, our business spans the globe. To achieve our objectives, we must be able to navigate complex and rapidly changing landscapes with confidence. Reporting into the Chief Security Officer, this role is designed to help deliver that confidence, enabling the business to operate free from distraction. Delivering real-time exposure analysis and highly relevant proactive risk intelligence is our formula to making informed, security-based decisions. Making that work and delivering results requires the right people, structure, processes, partnerships, and evolving technology enablers.  At the core of this team is AIGs Global Security Operations Center (GSOC), responsible for asset monitoring, strategic threat detection & reporting, travel risk management, and incident response. This team acts as our around-the-clock eyes and ears; when a risk or crises event emerges, the GSOC provides real time intelligence and enhances our ability to proactively understand and mitigate risks, while always maintaining a network of partners and qualified response solutions when needed. The ideal candidate will have extensive program management and process development experience, strong international experience, and be highly collaborative. We are also seeking candidates who embrace change and innovation as a constant means to improve and evolve.

• →Lead AIG's global monitoring, intelligence, and response program, establishing strategic priorities, operational objectives, and long-term capabilities that protect employees, facilities, operations, and corporate reputation worldwide.
• →Serve as a principal security advisor to Global Security leadership and key business stakeholders, providing strategic counsel regarding geopolitical developments, emerging threats, security incidents, and organizational risk and exposure.

• →Define and monitor key performance indicators, operational metrics, and program maturity measures to evaluate effectiveness, identify improvement opportunities, and drive continuous enhancement of global security capabilities.

• →Constant evaluation and calibration of existing org design, process, and supporting technology stacks to best achieve the team’s core objectives.
• →Set the strategic direction and governance model for security platforms supporting executive protection, emergency notification, global incidents, travel risk, etc. 
• →Develop and maintain strategic relationships with internal stakeholders, including Human Resources, Legal, Corporate Real Estate, Facilities, Communications, Technology, Resiliency, and business leadership to ensure alignment on security priorities and response activities.
• →Manage the team’s budget, ensuring the effective allocation of resources and delivery of measurable value.
• →Lead, develop, and mentor a team of security managers, including the GSOC Operations Manager, Protective Intelligence Manager, and Travel Risk Manager, fostering a culture of operational excellence, accountability, innovation, and continuous improvement.
• →Represent Global Security in enterprise initiatives, cross-functional projects, and external industry engagements, strengthening organizational awareness of risk and advancing security best practices across the company.
• →Maintain strong ties to Global Security, Intelligence, Diplomatic Corps, and Law Enforcement experts around the world, with access to vital benchmarks at a moment's notice.

• Oversee the Protective Intelligence function, including threat monitoring, threat assessment, executive-focused intelligence support, and risk mitigation strategies designed to enhance the protection of senior leaders and other at-risk personnel.
• Develop a repeatable and actionable threat intelligence program/suite of products designed to identify key risks to the organization, communicate potential impact to personnel and business operations, and communicate mitigation and response measures for consideration and/or operationalization.
• Develop an effective daily horizon scanning program designed to detect and report on incidents that may impact AIG operations, employees, and/or facilities around the world.
• Govern data repositories (travelers, meetings & events, expats, offices, etc.) to assess global exposure and support rapid, informed decision-making.

• Refine and maintain an effective Travel Risk Management program designed to help AIG employees conduct business anywhere in the world, free from distraction. This includes maintaining global risk rating systems, understanding and integrating with various travel management systems, development and execution of emergency communications and response plans during crises incidents, and development of concise and impactful reporting to field teams on a regular and proactive basis.

• Establish and maintain enterprise response frameworks, playbooks, and operational procedures that strengthen organizational preparedness, resilience, and security response effectiveness. Train and drill the GSOC and security partners to ensure optimal readiness.
• Deliver products and services to empower local security staff to make informed security decisions and to more effectively act as our operational lead during crises incidents large and small.
• Manage a global network of emergency response vendors to ensure we have access to the right response capabilities, information sharing networks, advice, and equipment anywhere in the world.

• Direct the Enhanced Facilities Monitoring program, leveraging technology and operational processes to improve situational awareness and proactively identify threats affecting critical facilities, employees, and business operations.
• Work in partnership with Security Operations to build out site-specific procedures and escalation pathways incorporating guard services, landlord security teams, receptionists, and other key partners to maintain the security integrity of AIG office space.

• Bachelor's or higher degree required.
• 10+ years of experience managing a team of analysts and preferably with military, major law enforcement, intelligence, public or private sector security experience.
• Strong drive and desire to develop and motivate teams.
• Results oriented – positive attitude – problem solver – team oriented.
• Experience dealing across a variety of markets - language capabilities is a plus.
• Ability to build a strong network of intelligence resources is a must.
• Extensive knowledge and understanding of current global geopolitical activity, threat conditions, and government structures.

• Strong familiarity with security hardware- door technology, access control systems, security video, sensor technology stacks, and other key components.

• Strong understanding of security intelligence capture, processing, lifecycle management, and dissemination.

• Advanced awareness of the digital landscape and emerging threat trends across the ecosystem.

• Business acumen and ability to drive value in a for-profit organization.

·         Well-developed communication, interpersonal and presentation skills – team building/relationship management is a key attribute and required for success.

• Internal Interactions (Within the Organization)

• Corporate Functions - HR, Enterprise Resiliency, Real Estate, Facilities, Legal, Communications, Global Sourcing/Procurement

• Security Operations, Security Technology, Security Investigations, Executive Protection

• External Interactions

• Security Industry Community (ACGS, ASIS, OSAC, DSAC, etc.)

• Industry Peer GSOC leaders

• Security/Crisis response vendors

·         Ability to work both operationally and strategically.

·         To work effectively in a matrix organization and influence people not directly under job holders control.

·         Flexibility – fostering an atmosphere of trust and success in an environment where competing priorities and different strategic mindsets exist.

·         Must be able to work with and understand cultural complexities.

·         Work across multiple time zones.

·         The job holder may be required to undertake travel.  

·         In addition to normal office hours, the job holder will need to be flexible to work outside of core office hours e.g. during operational support activities, conference calls with people in countries on other time zones or run with major security events as they develop.  

For positions based in New Jersey , the base salary range is $195,000-$220,000. The position is eligible for a bonus in accordance with the terms of the applicable incentive plan. Your actual compensation will be dependent on your skills, experience, and qualifications. In addition, we’re proud to offer a range of competitive benefits, a summary of which can be viewed here: US Benefits

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.