Fast Track Claims Adjuster, Auto PD

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Fast Track Claims Adjuster, Auto PD to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.

Make your mark in Fast Track Claims

Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.

The role of a Fast-Track Claim Adjuster is to investigate, evaluate and resolve first and third-party auto liability claims, and occasionally minor injury claims and low complexity general liability losses.  We are seeking a motivated and detail-oriented Auto Physical Damage Claims Adjuster to investigate, evaluate, negotiate, and resolve claims. This role is ideal for someone with prior insurance, automotive, or claims experience who is looking to grow a career in claims handling. The adjuster will work directly with policyholders, claimants, repair facilities, and vendors to provide timely and fair claim resolution while delivering strong customer service.

• Investigate and manage auto physical damage claims from first notice of loss through final resolution.
• Review coverage, determine liability as applicable, and evaluate vehicle damages.
• Coordinate inspections with repair facilities, appraisers, rental vendors, and customers.
• Communicate clearly and professionally with insureds, claimants, attorneys, and internal partners.
• Review estimates, photographs, repair documentation, and total loss evaluations.
• Negotiate settlements within authority limits and document claim activity accurately.
• Monitor claim progress to ensure timely handling and compliance with company standards and state regulations.
• Identify potential fraud indicators and escalate concerns when appropriate.
• Maintain productivity, quality, and customer service expectations in a fast-paced environment.
• Assist customers through what can often be a stressful experience with empathy and professionalism.

• →Bachelor’s degree preferred.
• →2+ years of experience in insurance claims, customer service, collision estimating, or related field preferred.
• →Basic understanding of automobile repair processes and vehicle damage evaluation preferred.
• →Strong communication, negotiation, and organizational skills.
• →Ability to manage multiple priorities and work independently.
• →Comfortable using claims management systems and standard business software.
• →Ability to make sound decisions and apply problem-solving skills.
• →Property and casualty licenses required. Must be obtained within 6 months of hire.

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.