FNOL - Claim Support

Our Claims team is dedicated to delivering a seamless claims experience through efficient claims intake, administration, and stakeholder support. Working closely with adjusters, business partners, and internal functions, the team plays a vital role in ensuring claims are processed accurately, promptly, and in compliance with company standards.
 

As an FNOL - Claims Support professional, you will provide operational and administrative support across the claims lifecycle. You will be responsible for claims intake, claims system administration, documentation management, and coordination with key stakeholders to ensure claims are processed efficiently and in accordance with AIG standards and regulatory requirements.
 

• Provide administrative and operational support for claims activities, including claims intake, system transactions, documentation management, and vendor billing processes.

• Support the accurate and timely registration, maintenance, and processing of claims within claims systems.

• Coordinate with Finance, Underwriting, Distribution, Operations, and other internal stakeholders to facilitate claims-related activities.

• Assist claim adjusters and claims leaders with operational tasks to support efficient claims handling and service delivery.

• Ensure assigned tasks are completed accurately and within agreed service timelines.

• Maintain accurate claim records and documentation in accordance with AIG policies and regulatory requirements.

• Identify opportunities to improve claims processes and operational efficiency.

• Adhere to AIG's policies, procedures, controls, and regulatory requirements.
   

• Experience in claims administration, insurance operations, customer service, or a related support function.

• Strong attention to detail and ability to manage documentation and system transactions accurately.

• Good organizational and time management skills with the ability to handle multiple priorities.

• Strong communication and stakeholder management skills.

• Proficiency in Microsoft Office applications and claims management systems.

• Ability to work effectively in a fast-paced, team-oriented environment.

• Proficiency in Thai with intermediate written and spoken English.

Ready to take your career to the next level? We would love to hear from you.

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.  

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