Profit Center Manager - Commercial Property, SSA

This role manages all Divisional Underwriting within Sub Saharan Africa including the establishment, implementation and evaluation of production and profitability goals. This position has direct accountability for the business results of Commercial Property Sub Saharan Africa with respect to profitability, penetration and/or volume within a specific account, segment, geographic area, product or line of business.. The role provides overall leadership internally and externally for all Commercial Property

• Ensure that production growth targets are achieved and provide leadership to take remedial action to address shortfalls
• Take accountability for Profit Centre P&L
• Business Operations
• Establish / execute strategic business plans to achieve profitable growth in line with Profit Centre & country targets
• Prepare, manage and execute production and expense budgets in line with Profit Centre & country targets.
• Manage estimate and reporting processes and prepare ad hoc financial and management reports
• Manage and coordinate SLA’s with Operations to ensure operational efficiency and achievement of agreed customer service standards
• Portfolio Management
• Ensure adherence with all underwriting guidelines and bulletins
• Manage the portfolio in profitable and sustainable growth, closely following claims activity trends
• Ensure adherence with all reporting requirements

• Bachelor’s Degree (or equivalent)
• Insurance qualification required
• FAIS compliant
• Regulatory Examination (RE5)

• Review, analyse and underwrite risks within underwriting authority
• Provide technical directions to underwriters in the Profit Centre
• Negotiate terms and conditions with clients and brokers
• Handle referrals as appropriate
• Play an active role in the development, supervision, negotiation and sign off of large programs by motivating limits and policy structures where referral is required
• Business Development and Retention
• Keep abreast of market changes and trends. Provide strategic direction for new business / new product development
• Seek opportunities to improve synergies and lead cross-sell initiatives with other profit centers
• Provide leadership for pipeline development and management
• Develop and maintain strong personal and professional relationships with brokers & clients
• Represent AIG on industry bodies and professional associations and organizations

• Set objectives for direct reports, provide input for objectives of matrix reports and ensure that staff objectives / KPI’s are aligned to achievement of business goals
• Ensure that appropriate training and development is provided to meet regulatory requirements, build technical skill for delegation of underwriting authority and encouragement of personal growth

• Work with HR to ensure that staff development plans are in place with feedback and follow-up
• Manage succession planning to develop & retain talent and build bench strength
• Ensure that the probability of the portfolio  and production growth targets are achieved and provide leadership to take remedial action to address shortfalls
• Portfolio Management – implementation and adherence to the Property AQI Strategy ensuring targets are met.

• Manage all expenses within budget. Continuously work to reduce the expense ratio through constant attention to efficiencies and opportunities to maximize productivity through streamlining of processes

• Ensure adherence to audit requirements
• Ensure adherence to regulatory and compliance requirements

• 7-10 years short term insurance experience, including at least 3 years in line of business
• At least 2 years business management experience

• Risk Analysis and Pricing
• Distribution
• Products
• Policies & Regulations
• Portfolio Management

• Dealing with ambiguity
• Customer Focus
• Negotiating
• Drive for results
• Building effective teams and develop Talent
• Presentation Skills
• Innovation Management
• Business Acumen
• Problem Solving
• Change Management

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At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.  

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