Sales Support Staff

Join us as an Sales Support Staff to make more of your specialist expertise and experience.

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Sales Support to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.

AIG underwriting teams help to find insurance solutions in areas including Financial Lines, Property, Casualty, Specialty Lines, Cyber, Multinational Clients, and High Net Worth individuals. We are reimagining how we help customers to manage risk, transforming our operating model, and reshaping our role responsibilities and career pathways. The goal is to unlock the full potential in each colleague – empowering our people to grow as insurance professionals and add more value to our customers and AIG.

• Daily listen to the YES, NO & Confirmation Call voice files to meet the standard set for each campaign.  Do Quality Control conformance standard (major/minor deviations), scoring and feedback to Sales team and Confirmation Call team
• Check and correct the completion of Application Form and cut out the success voice file for submission
• Participate and contribute to team meetings and quality workshops
• Monitor sessions per TSR and document outcomes and action plans for the team leader to communicate
• Ensure voice file retention Period: Throughout policy period plus 10 years
• Reporting TSR Mis-Selling to Sales Support Supervisor and summarize the result of listening the voice files with recommendation for taking action of TSR skill development & improvement
• Assist in the delivery of pre-call team meetings (for the delivery of QA related matters)
• Monitor Sales Quality of TSR’s and give the recommendations for improvement
• To ensure the Selling Script is complied with OIC Regulation and Compliance

• Degree in Marketing preferred but not mandatory
• Relevant experience in telemarketing supervisory or QA capacity (preferably Insurance direct marketing) or not mandatory
• Stakeholder and client relationship management and the ability to work in a team
• Understanding of Sales process
• Time Management skills
• Ability to work flexible hours

Ready to take your career to the next level? We would love to hear from you.

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.  

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