Senior Claims Adjuster, PSR

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Senior Complex Claims Adjuster, Property Specialty Risk (PSR) to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.

Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.  

Functional Responsibilities

• Handle property & specialty claims from beginning to end process (first notification, investigation, assessment, settlement and recovery aspect).

• Assignment of loss adjusters / surveyors to conduct investigation on our behalf, when needed.

• To have a curious mind to understand the circumstances of loss to handle and ensure proper handling and progression.

• Reasonable technical knowledge and experience in handling P&E claims and able to demonstrate a thorough / sound understanding of policy wordings, clauses, exclusions etc.

• Participate in continuous improvement for the Quality Assurance / Regional Audit processes.

• Work collaboratively with the PSR team to maintain adherence to claims best practice protocols for PSR claims, aligned with AIG Global Standards.

• Demonstrate good practice of e-filing of documentations into electronic folders.

• Any other projects / tasks which may be assigned to you from time to time.

Accountabilities

• Demonstrate strong customer service skills and ability to respond promptly to minimize indemnity exposure, maintain excellent customer engagement and delivering the best outcomes.

• Ensure sound financial control through consistent reserving and disciplined management of financial transactions, including internal reporting to relevant departments as required.

• Effectively negotiate with clients, agents and brokers (both verbally and in writing), apply problem solving skills to identify potential issues or bottlenecks in the claims process, and provide feedback, resolutions or recommendations to PSR Head and Major Loss Adjusters.

• BCP & ComGI certification.

• Technical experience in related field such as property, engineering and construction background is a must. Experience in marine claims is a plus.

• Experience in claims adjustment, negotiation, and relationship management is an advantage plus.

• Strong policy interpretation skills with the ability to ensure accuracy and consistency.

• Strong communication skills in both written & verbal, with ability in networking, influencing, and negotiation.

• Strong time management skills, with the ability prioritize tasks and manage schedules, and maintain file diaries effectively.

• A collaborative mindset and the ability to work effectively in a team environment

• An eagerness to learn, with adaptability and a supportive approach/mindset.

Ready to take your career to the next level? We would love to hear from you.

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At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.  

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