Senior Key Client Account Manager DACH (m/f/d)

For the position of Senior Key Account Manager DACH (m/f/d), we are looking to appoint an experienced senior professional to strengthen our team as soon as possible. The role is based at one of AIG’s German offices (Hamburg, Frankfurt, Munich, Heilbronn) and operates across the DACH region.

This position is explicitly aimed at candidates with extensive and relevant professional experience in comparable roles within an internationally oriented insurance organization, who are accustomed to operating at top management and C-level.

In this key role, you will be responsible for developing strategies to stabilize the existing portfolio as well as for further developing and deepening our most important client relationships. You will also be accountable for acquiring new clients in the assigned region and for achieving the allocated new business targets. In this position, you will report directly to the Head of Client & Broker Engagement DACH.

·        Strategic and proactive management of large corporate clients and in-house brokers at executive and C-level – overall coordination of all relevant AIG sales activities across lines of business, countries, and functions

·        Active, long-term relationship management with top decision-makers, including board members and executive management

·        Design, coordination, and execution of executive meetings, annual reviews, account reviews, and exclusive client events

·        Representation of AIG at national and international industry events, conferences, forums, and C-level formats

·        Overall responsibility for achieving sales and profitability targets (KPI monitoring, portfolio management, portfolio stabilization, growth, new business, and client satisfaction)

·        Leadership, coordination, and orchestration of virtual, international account teams (Underwriting, Claims, Operations, Legal, etc.) in the spirit of “leadership without authority”

·        Development and implementation of complex, client-specific growth and development plans in close alignment with line-of-business leaders

·        Confident escalation and stakeholder management in complex client or project situations

·        Effective use and governance of sales and CRM systems (including Salesforce), encompassing management reporting, KPI analyses, and senior management presentations

·        Extensive, relevant professional experience in a comparable strategic sales, key account, or broker management role, preferably within the international large corporate segment of the insurance industry

·        University degree in Law, Business Administration, or a comparable discipline (master’s degree or MBA preferred)

·        Proven, excellent network with large corporate clients and in-house brokers across the DACH region

·        Long-standing experience working with boards, executive management, and C-level stakeholders

·        Demonstrated and sustainable success in strategic broker and key account management

·        Strong intercultural competence and experience working with international, multidisciplinary teams

·        In-depth, cross-line-of-business expertise with at least one clear core specialization; experience as a senior underwriter in one of the core lines is an advantage

·        Strong leadership personality with a high level of influence and assertiveness

·        Excellent strategic, analytical, and conceptual skills

·        Entrepreneurial mindset, outstanding communication skills, confidence, and personal maturity

·        Fluency in German and English (written and spoken); additional languages are an advantage

·        Very good IT skills (Office 365, Salesforce)

#LI-AIG

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.  

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