UK Head of Claims

At AIG, we are reimagining the way we help customers to manage risk. Join us as UK Head of Claims to play a key leadership role that will drive business growth and innovation.

Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency. 

This role will be responsible for both AIG UK’s and Talbot’s delivery and execution of the Claims strategy. This will include claims management and outcomes, total cost of claim, data, digital and GenAI initiatives and alignment with key stakeholders, control of the claims budget as well as acquisition, development and retention of talent.

The successful candidate will possess proven people management and leadership skills and an ability to influence and manage a broad range of stakeholders and work collaboratively in a matrix structure across a wide range of geographies and functions. You will need to demonstrate an ability to both lead and build the capabilities of a driven, bright, diverse team and to drive a culture that promotes excellence, collaboration, diversity and inclusion.

In addition, the successful candidate will demonstrate experience of working in a highly regulated environment (including ownership of internal control framework) and a track record of identifying, attracting, developing and retaining talent. The candidate will have an excellent grasp of technical claims handling, development of claims and identification of trends and loss causes and an ability to work with actuaries and underwriters in respect of the same. You will also need to be able to identify opportunities to improve process and efficiency and execute on transformation projects (including data, digital and Gen AI).

• ​​Self-directed with ability to manage and motivate others.

• Expert claims experience and  analytical and quantitative skills.

• Strong commercial mindset with a proven track record of making sound judgments backed by strong analytical skills and business acumen.

• Strong proven leadership skills and stakeholder management.

• Proven ability and experience of building and managing high performing teams.

• Strong service and client focused culture.

• Deep knowledge and practical application of the UK and European regulatory environment

• Established strong relationships with customers and intermediaries.

• Ability to identify, attract, develop and retain talent.

• Strong presentation and communication skills.

• Strong problem solving and conflict resolution abilities.

Ready to set new industry standards? We would love to hear from you.

#LI-AIG

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.