Technical Customer Success

Security tools haven’t kept up with how software is built today. They interrupt teams, slow releases, and turn security into a bottleneck instead of a capability. We built Aikido to change that. Aikido builds developer-first security products that reduce real risk without getting in the way of shipping software. We focus on what actually matters and automate the rest.

We’re taking on legacy security tools teams have been stuck with, and we’re winning. If you want to help us take market share and build products developers actually enjoy using, you’re in the right place.

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  Engage with 'accounts at risk' to prevent churn.

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  Drive product adoption and maximize customer value.

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  Escalate complex issues.

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  Debug and resolve workflow issues.

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  Drive onboarding and deployment for new clients.

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  Deliver training sessions to customer teams.

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  Share customer insights with the product team.

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  Medior profile with prior experience in technical support, technical account management, or a similar role.

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  Tech-savvy, with the ability to debug and investigate technical workflows.

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  Strong communication and proactive, with a "get stuff done".

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  Comfortable working independently and managing multiple priorities.

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  Fluent in English.

What you can expect

• High-impact position in a fast-growing company

• Fast growth of responsibility

• A company that sticks to its values in an open and informal atmosphere (see our culture page on the website for more details)

• Flexibility in working hours

You will be recruited based on competencies. Qualities of people are decisive, regardless of gender, religion, ethnic origin, age, sexual orientation, or any disability.