Customer Success Engineer

Security tools haven’t kept up with how software is built today. They interrupt teams, slow releases, and turn security into a bottleneck instead of a capability. We built Aikido to change that. Aikido builds developer-first security products that reduce real risk without getting in the way of shipping software. We focus on what actually matters and automate the rest.

We’re taking on legacy security tools teams have been stuck with, and we’re winning. If you want to help us take market share and build products developers actually enjoy using, you’re in the right place.

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  Engage with 'accounts at risk' to prevent churn.

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  Drive product adoption and maximize customer value.

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  Escalate complex issues.

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  Debug and resolve workflow issues.

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  Drive onboarding and deployment for new clients.

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  Deliver training sessions to customer teams.

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  Share customer insights with the product team.

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  Prior experience in technical support, technical account management, or a similar role.

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  Tech-savvy, with the ability to debug and investigate technical workflows.

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  Strong communication and proactive, with a "get stuff done".

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  Comfortable working independently and managing multiple priorities.

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  Fluent in English.

What you can expect

• Short decision lines. Big ownership. Shape the projects that matter and ship fast.

• Grow as fast as we do. Take on more, own more, and carve out your own path.

• Top-tier tech pay and equity.

• High trust, strong values, zero corporate BS.

• Flexibility in working hours.

• A company that sticks to its values in an open and informal atmosphere.

We hire for talent, drive, and potential. Everything else is noise.