Aircall1h ago

New↻ Repost

Billing Specialist

NamibiaRemotePermanent Full Time Employeemid

Finance & AccountingBilling Specialist

0 views0 saves0 applied

Apply Now

Quick Summary

Overview

Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams.

Technical Tools

Finance & AccountingBilling Specialist

Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.

Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.

Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.

At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.

How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.

Within our Finance team, the Billing team manages incoming billing and payment-related inquiries. Our mission is to deliver accurate resolutions, clear communication, and a high level of customer satisfaction, while ensuring full compliance with finance guidelines and processes.

Support customers in resolving billing and payment inquiries (receipts, credit notes, invoices, payment processing, etc.)

Assist customer-facing teams with invoicing, subscriptions, and payment management topics

Maintain accurate customer account balances

Collaborate closely with the Accounts Receivable and Cash Collection teams

Build and maintain professional relationships by delivering a world-class billing support experience

Develop and maintain in-depth knowledge of Aircall’s billing and payment processes

Fluency in English and Spanish. French and German are a plus.

1+ year of experience in a B2B SaaS customer support role, or transferable relevant experience.

Excellent written and verbal communication skills

Experience with ticketing tools and support systems

Strong technical aptitude (ability to understand and explain billing-related concepts to customers and internal stakeholders)

Analytical mindset with curiosity to investigate and resolve complex inquiries

Strong time management and prioritization skills

High level of empathy and customer orientation

Ability to multitask across different platforms and communication channels

Comfortable working cross-functionally in an international, multilingual, remote environment

Comfortable using AI-powered tools to improve efficiency, quality, and problem-solving in daily work

Why join us?

🚀 Key moment to join Aircall in terms of growth and opportunities

💆‍♀️ Our people matter, work-life balance is important at Aircall

📚 Fast-learning environment, entrepreneurial and strong team spirit

🌍 45+ Nationalities: cosmopolite & multi-cultural mindset

💵 Competitive salary package & benefits

🏨 Medical, dental, and vision insurance is 100% covered

📈 401k plan with company matching!

✈️ Unlimited PTO — take the time you need to come to work feeling great!

⭐️ Wellness, internet, and childcare reimbursements

💚 Generous parental leave policy

DE&I Statement:

At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.

We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.

We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.

Want to know more about candidate privacy? Find our Candidate Privacy Notice here.

Location & Eligibility

Where is the job

Namibia

Remote within one country

Who can apply

Open to applicants worldwide

Listing Details

Posted: July 8, 2026
First seen: July 8, 2026
Last seen: July 8, 2026

Posting Health

Days active: 0
Repost count: 1
Trust Level: 70%
Scored at: July 8, 2026

Signal breakdown

freshnesssource trustcontent trustemployer trust

Apply for this position

Aircall

lever

We believe in the power of conversation. We want to empower Sales & Supports teams to truly connect with customers, bring meaning to a conversation, and create long-lasting business impact.

Employees

750

Founded

2014

Domain

Jobs

External application · ~5 min on Aircall's site

Please let Aircall know you found this job on Jobera.