Branch Care Coordinator

Location:

At Air Liquide Home Healthcare Canada, we believe in patient-centered care and innovation. We’re on a mission to help transform healthcare for the better. From advancing and digitizing our tools, products, and systems, to forging meaningful relationships with our patients.

Air Liquide Home Healthcare Canada is a leading provider of sleep apnea tests, treatments, and home oxygen services. We partner closely with the healthcare community to deliver an exceptional patient experience that supports health, wellness, and collaborative medicine.

Ready to be part of this global family of companies making a difference in the quality of life for patients around the world?

• Provides friendly and helpful support to customers by providing general information and directing telephone and walk-in inquiries to appropriate staff members.

• Provides information and educational material to prospective clients. 

• Assist with sales and maintenance of respiratory products, services, and inventory for the branch. 

• Creates walk-in appointments for therapeutics and diagnostics and adds them to the electronic scheduling system including follow-up appointments for the branch. 

• Provides assistance and answers questions for clients regarding funding programs and insurance requirements, potentially submitting insurance documentation for the patient. 

• Maintains client confidence, privacy and protects company operations by keeping information confidential. 

• Works both within a team and independently to achieve optimal customer support. Assists healthcare professionals with the completion of necessary administrative functions and documentations.

• Supports co-workers and the work of other departments by adhering to all financial operations processes. 

• Protects clients and employees by adhering to infection control policies, protocols including cleaning and disinfecting equipment

• Contributes to a safe work environment by adherence to safety rules while working and encouraging others to perform in a safe manner. Report unsafe occurrences and/or practices.  

• Seeks to continuously improve the operation of the branch by understanding processes and workflow and participating in quality improvement activities.

• Assists in the management of equipment including warranty, maintenance and repair for internal assets as well as customer owned medical devices and other products.

• 1-3 years’ experience in Office Administration or a Call Center

• Remain calm and professional under stressful situations

• Superior organizational & customer service skills

• Experience with insurance providers considered an asset

• Proficient in Microsoft Office and Google Suite applications

• Completion of High School

• Completion of Post-Secondary Education in Administration, Medical Office Assistant program or related discipline is highly desirable

Accommodations are available on request for candidates taking part in all aspects of the selection process. We thank all applicants for their interest; however only those candidates selected for an interview will be contacted.

Disclaimer: Please note that the job titles listed on this job posting may differ from those used in our internal job descriptions/position titles. While the titles may vary, the roles and responsibilities remain consistent

At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.